Chase Bank

I have to say the managers, specifically Nicholas Malvin, does not know what hes doing. Im closing on a home so we were on a time crunch and my parents had written a check to be deposited into my account. Due to the amount, there was a hold but multiple chase representatives (as well as the ones in Oak Brook where I deposited the check) said there is a way to override the hold once the check is posted and sufficient funds are proven. Since I live in downtown, we went to this branch and Nicholas was like we cant override the hold, you should have wire transferred. He gave me a number to call to release the hold. I called that number and the Chase representative on that line was like the branch couldve easily released the hold if proof of funds was shown (which it was as my dad was with me). We went to another branch today, and they took care of it within 10 minutes. Clearly the managers and Nicholas in specific dont know how to do certain aspects of their jobs. He even left me a voicemail saying as I mentioned you shouldve wire transferred - there is nothing we can do to expedite the hold. Given the amount, a wire transfer wouldve also been flagged and held per the other Chase representatives we spoke to and we were advised the best way to do it was via check. Nicholas should definitely get some further training and have knowledge about certain processes before being labeled as a manager of the branch.
Mar 30th, 2024

I needed to get some cash before heading to the Apple Store. Thankfully, there was a Chase near by. After entering at this Chase Bank, I was pleased to get my cash withdrawal. It took a matter of minutes to get my cash taken out from my account. This is a very convenient location for a Chase Bank since its blocks away from business buildings and shopping locations. Ill definitely be coming back for any financial purposes in the future. Keep up the great work!
Jul 23rd, 2023

May 1st, 2023

Both Michelle Johnson and Marisa Terry were very helpful when I was trying to get my money back after my account was somehow hacked, even though I left Chase, appreciate you both
Mar 14th, 2023

Horrible customer service.
Jan 13th, 2023