Chase Bank

Aug 16th, 2022

Julie at this branch is great. She helped me sort of problem out even though I shouldn't have needed to be sent to the branch, by the contact center / fraud dept. Recommend this branch!
Aug 8th, 2022

How are there no bankers there to open an account on Saturday at 1130 am. The guy at the counter told us that we could make the account online and there were no bankers there at the time. Turns out you have to do it at the bank. Im under the impression the man at the counter lied because he was uninterested in helping us.
Jul 30th, 2022

The ATMs were really annoying, honestly; they were not as responsive as they should have been to touch, so I ended up having to do two transactions to take out money because the machine thought I selected a quick cash amount instead of manually inputting how much I wanted.This branch allows you to select your denomination, either $5 or $20. Not all do, and I appreciated it here since I was hoping it would let me do that. There are drive-through ATMs, which I didn't realize until I had parked; the entrance is on the Clybourne side. There's street parking and you can park in the lot for the shopping center (the lot is a bit down the block from the bank) and the bank will validate the parking in that shopping center.I stopped in today, which is a Sunday, so I had to use my debit card to enter the lobby. When I left, the door was open just a tiny bit, so apparently the door doesn't shut properly. Kind of defeats the purpose of locking in the first place.
Jul 17th, 2022

Communication, competence and professionalism are heavily lacking.  I had an appointment setup with Julie, for which she didn't even know about.  This shows that the employees are either not competent or professional enough to know to do something as simple check their appointments and/or calendars.  The appointment was to replace a missing ATM card.  Julie, not thinking, said to just call the number on the back of the card.  The card IS THE VERY THING THAT WAS MISSING, which is why I was there in the first place. This standard knee-jerk reaction shows a heavy lack of competency.  The fact that she works with "Private Clients" is even more worrisome.  It's events like these that make customers take their banking elsewhere.
May 17th, 2021