Wintrust Bank

Never open during their posted schedule. Already tried going four separate occasions during their posted hours of operation but they were closed every time.
Jan 9th, 2022

Nov 30th, 2021

Antiquated procedures and poor service levels. Excessive and lacking the actual knowledge of requirements reps. Wiring money out of an account is a process equal to pulling all wisdom teeth without nova cane.
Oct 22nd, 2021

Went to the branch this morning regarding an issue I had with my account. The teller was very courteous and asked me to speak with the manager directly. I spoke with the manager (Ivelisse Rodriguez). She was very professional and efficient. She immediately understood the problem and provided me with the solution. All of this took less than 5 minutes. Truly outstanding service. Thank you!
Oct 18th, 2021

If I could give no stars I would. This is the third time I call and ask for help over the phone to this same branch as I am in the hospital and cannot physically walk into a branch due to my health. This branch isn’t making it any easier on people with chronic conditions. An African American female at that branch felt “uncomfortable” giving me a quote on how much a check book would cost after I provided her with all of my banking credentials and security questions correctly- she still felt “uncomfortable”. I just need to know how much a check book would cost- all she told me was “anywhere from $45-$350”; I would just like to know the price for my certain account with Wintrust. So pitiful, this generation is always feeling uncomfortable, anxious, depressed- maybe she shouldn’t be working at a bank period. Beyond horrible customer service and unprofessional beyond mesasures. The pandemic be letting anyone who wants to work work. SMH.
Oct 18th, 2021