Service & Parts Center

Great and fast service
Jan 21st, 2022

Jun 28th, 2021

I bought my car there and serviced it there. I moved to MA and found a dealership here for service. Nothing at all like Berman. I will no longer do business at this dealership. I am not able to find my locks for tires. I went to the MA dealership and they said they could replace the lock key for $70. I called Berman, spoke to Brandon in the parts department and he suggest I call the company that makes the lock sets and buy from them for about $11. Brandon from Berman was a gentleman, professional, customer focused. He should be praised for his customers service skills. Thank you Brandon. Services: Tire rotations, Oil change, Wheel alignment, Battery
May 27th, 2021

May 20th, 2021

BEWARE OF CAR SERVICE DEPT. It was our own fault, left sunglasses in there but weve taken the car to get serviced before in non official dealerships and it was never an issue. Took it in for maintenance spending over $2k only to get it back with the sunglasses stolen. Also had to put the car mats back myself afterwards because they just left it all hanging in the trunk. Contacted manager Mark Yalda and he didnt care. Emailed me and said hed call but didnt and said they use a 3rd party anyways so cant be responsible, not taking any accountability whatsoever so just know youre not getting serviced by actual Infiniti or Berman people. Not sure what else theyre using 3rd party for but if this is their response to everything, I guess they are not responsible for much. The only reason for 2 stars is because our rep was very thorough for the maintenance process, before we found out there was a stolen item and he helped with putting the mats back in place after seeing it was thrown all over the trunk. Drive a little further and pay another Infiniti dealership who would actually have accountability and care theft is happening in their business. Services: Auto detailing, General repairs & maintenance, Brakes
Jun 2nd, 2021