Eagle Insurance Agency

Excellent customer service representatives Great prices. Although they've been bought off by UAI, I hope they keep the lowest prices around.
Mar 7th, 2022

I've never had an issue with their customer service for years until yesterday. I renewed my insurance and everything went through. Through the years they have always emailed me everything right away, sometimes even while I'm still on the phone. But yesterday, I waited all day for the documents and the temp card and it took 3 calls to the company before they emailed me everything. My email has ALWAYS been on file, but I had to spell out my email to them all 3 times that I called them. I have been very patient and waited all day. So I called again, before they closed and they answered (in fairness) and the lady told me that she emailed it and she told me where she emailed it and she had the wrong email address (after I spelled out to them my email 3x). She told me she will send everything the next day (my insurance expires that day) and we will need the temp cards since we will be using the car. I have never had an issue or worry about renewing it a few days before it expires since they always email me everything the same day, except yesterday when I had to call them 3x! I don't know what it is, and what's going on with the company BUT I have never had an issue with them before they had merged with another company! I am satisfied with the premium they always give me, but just very DISAPPOINTED with customer service yesterday. They need to do better! They did email me everything last night before they closed, i have to give them that, but after stressing out about it all day, and almost having to pull someone's leg to do it.
Mar 2nd, 2022

Feb 26th, 2022

Have to go!!
Dec 23rd, 2021

They are liars which are on your side until your vehicle is involved in an accident and not your fault.  We specifically asked about uninsured motorists coverage for our vehicle when converting our policy from our mom who done business with this place for over 6 decades. Deceived and lied to about our coverage. Beware of companies such as this one.  They place even no accident drivers and elderly with low rated, no moral or ethics companies that find a way not to cover your car, even if you are not at fault. I DON'T RECOMMEND AT ALL.  You are better going with a higher level coverage companies if you want to be covered properly. DECEPTIVELY IMMORAL.
Dec 16th, 2021