First Neighbor Bank

Very polite and helpful staff. They promptly resolved a fraudulent charge on our debit card.
Dec 16th, 2023

No body knows what's going on here. Money orders that weren't pulled from my account till months later, checks bounce when there is sufficient funds, extremely long large check hold times, mobile app never works, ATM has been down for a year
Jul 24th, 2023

I have had an account with is bank for over 18 years and they have provided quality service.
Apr 11th, 2023

Nov 8th, 2022

This year is the first year I have ever had problems with the Charleston branch which is where I have been banking for a few years. I found out there was fraud NOT because the bank called me and they never planned on calling me. So was I not going to get my money back? And were the people who used it going to continue to have access to my card? It has now been a MONTH and I am still waiting on a debit card. I have called 5 or 6 times at this point and being promised a service I am not being given. My DEBIT CARD. I am given odd excuses every time I call. Absolutely no one who works there would want to be in my shoes and yet I am receiving no help. I am incredibly disappointed in the service as of this last year. To boil this down- their service with the customer is very POOR.
Jul 3rd, 2022