Prairieland Insurance Group, LLC

Customer Service was absolutely incredible. I would definitely recommend them solely based on my experience.
Jul 3rd, 2023

Great company
Oct 19th, 2022

Very Professional!
Sep 25th, 2022

Aug 4th, 2022

As a company we started using Prairieland Insurance Group LLC in May of 2019. During the first year with Prairieland Insurance Group LLC, there was a total loss on a company vehicle. The vehicle was not replaced and the policy was cancelled and a refund on the remaining premium was issued. Then without a signature, the same policy on a now non existent vehicle was reinstated and charges resumed. This matter was finally resolved in May of 2021. In February of 2021 I had contacted the office for a business address change. Due to agent (Steven Henson) availability this took over a month to achieve. It was during this time I had decided to find an alternative insurance company to better suit our company needs. Upon notifying Prairieland of the change, Steve transferred the situation to Matt Kincaid also located in the Champaign Prairieland office. Matt was of very little assistance with ending services with his company. I relied on my new insurance agent to help file the paperwork for the companies in which Prairieland contracted our policy coverage. These documents were turned into Prairieland Insurance Group as well as all official cancellation paperwork. I requested a final invoice for any prorated charges. We did not receive any further communication from Prairieland. It is now 11/2021 and we are still receiving collection notices for charges from the third party companies Prairieland had utilized for policy coverage. I have filed a complaint with the BBB along with this review. I simply do not want anyone else to have to endure the interaction I have had with Prairieland Insurance Group LLC.
Jul 18th, 2021