Bank of America (with Drive-thru ATM)

Terrible customer service. Very disorganized and dismissive. Went in to open a business account, waited 15 mins before seeing someone, and by then two more people were waiting. They said we needed an appointment, which we could set with the teller. No other signage stating this is the procedure. The two people jumped ahead of me were helped next. I walked out. I guess they don't want my business after all.
Mar 7th, 2024

Staff today was very dismissive about my desire to close an account and collect funds. BOA needs to cross train their staff on procedures to make the customer experience much more pleasant. This employee has caused me more wasted time by not providing me with the proper letter of direction documentation to complete while I was at the bank. So frustrating to deal with this bank.
Jan 22nd, 2024

Was out of service.
Jan 8th, 2024

Dec 13th, 2023

I have been banking with Bank of America at this Carpentersville location since 2006. That's almost 18 years! During this time, I have opened not just personal accounts, but also multiple business accounts. During this time and especially recently, I have received excellent service starting with the manager Jeff supported by the tellers and everyone else. If it wasn't for the team at this location, I think I would have moved my business to smaller, regional banks known for better customer service. I know now that I don't have to contemplate such action!
Dec 11th, 2023