Army Trail Tire and Service

Jim Solman _{on Google}

Jan 26th, 2023

I've had 5 or so repairs done here. The staff is always welcoming and friendly. They provide a diagnosis and a repair quote pretty quickly, and all of my repairs have been done in one day. The loaner car has been tremendously helpful.
Perhaps the most important thing: What gets fixed STAYS fixed.

Heather Elrod _{on Google}

Jan 12th, 2023

My husband and I started bringing our cars here due to positive word of mouth recommendation. We have had good service at a good price. We will be back

Michael Manion _{on Google}

Nov 10th, 2022

This is a great place to get your car serviced! They take the time to explain the issue and even draw it out for you. The will make helpful recommendations and keep you in the loop on progress. They are quick and efficient. Very well run and they are super knowledgeable.

Alex L _{on Google}

Jan 18th, 2023

This is the worst customer service I have ever experienced . Sam, the manager was so rude & careless. Two weeks ago, I brought my car there to fix the vibration when it accelerated. Later that day they called me and told me it was the front tires that causes the vibration. They wanted to replace the tires to fix the problem, but I just had the front tires replaced and balanced at Mavis tire shop last week. Anyway, I trusted the shop and told them go ahead and replace the tires. The next day, I received a call from the manager, and he said the car is ready and good to go. I get there and ask the manager, Sam, "did anyone test drive the car to see if the problem was fixed". he said "we did not test drive the car because it is our policy not to." I said "Really? I have to paid him otherwise he won't let me test drive my car." Unfortunately the vibration is still there and it has not gotten any better or worse after the tires got replaced. I know they miss diagnose the problem, but the manager Sam wanted me to pay $150 even though the problem was still not fixed. I argued with him since they called me and said my car is ready and all good to go!
Before I left the shop, I asked if they can switch the tires back to the old ones. The manger said its not going to happen. I asked why not, because there was nothing that improved since I brought my car in. Later that night, another manager called and asked if they can refund the money because they feel like its the right thing to do. I appreciate the offer but i declined it because it's not about the money its about how the manager treated me. I feel like the manager Sam is disrespectful and unable to handle customer issues.