Cotton's Ace Hardware
-
Murdale Shpg Ctr, 1915 W Main St
Carbondale, IL 62901 - 618-529-3400
Hours
Chamber Rating
-
Blue Jay
Mar 24th, 2024 -
dwal
Best place to get your car keys made and programmed
Mar 16th, 2024 -
Ricky Sullivan
I went to 3 other places looking for a special bulb and they were the only ones that had it
Feb 21st, 2024 -
Liam G
I went in for some epoxy to repair my car windshield and didn't know where to look. The people there were all very helpful and friendly, and I quickly found what I needed. The prices weren't too expensive, either.
Feb 8th, 2024 -
Rich McPherson
I wish I could give it negative 10 stars. The manager of the lock shop in believe his name is Shannon and the store manager Dan are dirtbags. I drove a truck to them to have a key and fob cut and programmed. I DROVE IT THERE!!! After wasting 3 hours of my ti.e from them getting absolutely nowhere with my vehicle....they say they cannot program keys. Ok no big deal. Go to start my vehicle and nothing. Shannon says they didn't do anything and it's not their fault. Ok so I have it towed from there to the dealership. Somehow they wiped out the programming to the BCM and deleted the required programming for the set of keys I showed up with to start the truck. $100 dollar tow bill and $1067 dollars at the dealer. Ok no big deal. I went to the store and spoke with the store manager directly (Dan) and informed him of the situation. Meanwhile, informing him that Shannon told me verbatim "I don't need your business you can take it elsewhere" because, he didn't want to face the problem he caused. So, I handed Dan the receipts and told him the situation and he said he would run it up to the top and get it situated. This was about 5 months ago. I've called multiple times. After the first 2 weeks I called and spoke with Dan again and he informed me the paperwork was still sitting on his desk and that he didn't even do anything with it yet. I've called 3 or 4 more times since and they honestly don't care. Couldn't even be man enough to call me and say "hey, sorry but we decided we are a terrible business and nobody here cares about our customers and we aren't going to do anything about it". Hell, I would of respected that more than just hiding and hoping it would go away. I used to take alot of my business there for years. Bought alot of hands tools, big green egg, lawn supplies. I will absolutely never go back there. I've told multiple people about it and they have since quit going there as well. Seriously, what do you think would happen if you purchased a product from their store and needed a warranty issue? I bet every dollar I have you wouldn't get anywhere with them. It's sad because ace used to be that local store you actually wanted to go to over lowes or home depot. Stay away. The management is crippling that location.
Feb 26th, 2024
Contact Info
- 618-529-3400
Questions & Answers
Q What is the phone number for Cotton's Ace Hardware?
A The phone number for Cotton's Ace Hardware is: 618-529-3400.
Q Where is Cotton's Ace Hardware located?
A Cotton's Ace Hardware is located at Murdale Shpg Ctr, 1915 W Main St, Carbondale, IL 62901
Q What is the internet address for Cotton's Ace Hardware?
A The website (URL) for Cotton's Ace Hardware is: http://www.cottonsinc.com/?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=16807
Q How big is Cotton's Ace Hardware?
A Cotton's Ace Hardware employs approximately 20+ people.
Q What days are Cotton's Ace Hardware open?
A Cotton's Ace Hardware is open:
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Sunday: 9:00 AM - 5:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Q How is Cotton's Ace Hardware rated?
A Cotton's Ace Hardware has a 4.2 Star Rating from 222 reviewers.
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Ratings and Reviews
Cotton's Ace Hardware
Overall Rating
Overall Rating
( 222 Reviews )Blue Jay on Google
dwal on Google
Best place to get your car keys made and programmed
Ricky Sullivan on Google
I went to 3 other places looking for a special bulb and they were the only ones that had it
Liam G on Google
I went in for some epoxy to repair my car windshield and didn't know where to look. The people there were all very helpful and friendly, and I quickly found what I needed. The prices weren't too expensive, either.
Rich McPherson on Google
I wish I could give it negative 10 stars. The manager of the lock shop in believe his name is Shannon and the store manager Dan are dirtbags. I drove a truck to them to have a key and fob cut and programmed. I DROVE IT THERE!!! After wasting 3 hours of my ti.e from them getting absolutely nowhere with my vehicle....they say they cannot program keys. Ok no big deal. Go to start my vehicle and nothing. Shannon says they didn't do anything and it's not their fault. Ok so I have it towed from there to the dealership. Somehow they wiped out the programming to the BCM and deleted the required programming for the set of keys I showed up with to start the truck. $100 dollar tow bill and $1067 dollars at the dealer. Ok no big deal. I went to the store and spoke with the store manager directly (Dan) and informed him of the situation. Meanwhile, informing him that Shannon told me verbatim "I don't need your business you can take it elsewhere" because, he didn't want to face the problem he caused. So, I handed Dan the receipts and told him the situation and he said he would run it up to the top and get it situated. This was about 5 months ago. I've called multiple times. After the first 2 weeks I called and spoke with Dan again and he informed me the paperwork was still sitting on his desk and that he didn't even do anything with it yet. I've called 3 or 4 more times since and they honestly don't care. Couldn't even be man enough to call me and say "hey, sorry but we decided we are a terrible business and nobody here cares about our customers and we aren't going to do anything about it". Hell, I would of respected that more than just hiding and hoping it would go away. I used to take alot of my business there for years. Bought alot of hands tools, big green egg, lawn supplies. I will absolutely never go back there. I've told multiple people about it and they have since quit going there as well. Seriously, what do you think would happen if you purchased a product from their store and needed a warranty issue? I bet every dollar I have you wouldn't get anywhere with them. It's sad because ace used to be that local store you actually wanted to go to over lowes or home depot. Stay away. The management is crippling that location.
Overall Rating
Overall Rating
( 222 Reviews )Write a Review
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