Northwest Trucks-Bolingbrook

Nice people, but for parts they want part number only. They wont look it up for you if you have pictures or descriptions
Nov 12th, 2023

I would encourage you to find another service provider & there are plenty of options in the area. Their pricing is, on average, 25% more for standard PM's, & they do not stand behind their work when an error is found. Further, their GM, Chris, is unprofessional, doesn't listen, & talks over you during conversation. We own two 2022 Kenworth T270s, and we used NW Trucks twice for standard PM's. This last time, we had an oil leak during operation. Since our truck is still under warranty, I had it towed to the local Kenworth dealer (CIT Trucks) just in case it was an issue that was covered under warranty. Upon their inspection, they discovered the oil filter came loose, which caused the leak. When I called Chris to let him know about their failure, I also let him know between the CIT service & the tow bill, we were out $2000 to find NW Trucks mistake, so I asked him how they would make it right. He first blamed the oil filter manufacturer, & then he said I should've had it towed to him so he could check it himself. I shared I'd be willing to give him another opportunity if the next PM was on the house, a standard request in these situations. He told me it was above his pay grade & he would need time to get an answer. Almost two weeks went by, so I called to check for an update, & he became hostile. Anytime I spoke up, he interrupted, & the phone call ultimately ended with him hanging up on me. If you value your truck, & the quality of service you receive, I would NOT recommend Chris or NW Trucks.
Sep 15th, 2023

One of the best shops Ive seen, Chris the General Manager made sure my dogs and I were taken care of from food, getting us to and from the hotel and making sure my truck was repaired. My truck lost #4 injector and we couldnt find one anywhere because they are on National back order, Chris and his crew did everything they could to find one and have it sent in over a holiday weekend. If I ever have problems I will be going back.
Sep 4th, 2023

Jim Woodison was very informative and helpful. Always answered the phone and always responded back in a timely manner. I recommend anyone in this business to give him a call first before making any decisions!
Apr 25th, 2023

Jim was amazing to work with. I bought my first semi truck from him and he guided me every step of the way. Any issues I had, he fixed them very quickly and he was always in my corner. He is great at explaining things and never left me in the dark about anything. I also love how extremely responsive he is. I will be returning to Jim for my next purchase!
Apr 7th, 2023