Popeyes Louisiana Kitchen

Apr 10th, 2024

Really friendly and knowledgeable employees! Very good visit!
Apr 1st, 2024

Mar 25th, 2024

Mar 17th, 2024

This is the only Popeyes in Bolingbrook- that's all it has going for it. I have received wrong orders & I've also had orders with exceptionally long wait times. Today I placed a mobile order, when I got to the window they had no clue my order existed & told me to pull around. This has happened to me several times before so I told the worker this has happened in the past & they always take forever. He said it'll be 3 minutes. Waited in the car for 5 or 10 minutes & then went inside to wait to hopefully get them to prioritize my order. AFTER waiting an additional 5+ minutes waiting in the restaurant I go ask about my order- when I tell him the order number a different worker starts making it. My order hadn't even been started or thought of- others came in while i was waiting, placed, and received their order! After I receive my completed order I ask to speak to the manager - the worker "Bobby" says he's the lead. I explain how I've been told to pull around several times with mobile orders- to have to chase my food down from them or wait an extremely long time. He says very smugly "probably due to poor management". I tell him yes, exactly, I'm expressing it to him so they can find a solution. He pretty much again responds "it's probably poor management" & basically his tone is saying he doesn't care & why do I keep coming back if it's so bad. So rude & clearly doesn't care about the job. I ask the name of the manager, he says the name and points to the door. At that point I wanted to return the food to get my money but I already knew they wouldn't be capable- his response is "we don't refund mobile orders". So Bobby thinks his team should be able to waste my time, take my money b/c they don't refund mobile order, & be nasty & rude? Interesting I called the restaurant hoping to leave a message for someone in actual leadership and Bobby answered. I asked to be put through to voicemail - he said they don't have voicemail. How convenient.
Mar 27th, 2024