Winners Circle Automotive

Highly recommend.
Mar 19th, 2024

Jan 16th, 2024

Excellent facility. Customer service is top notch and they truly stand behind their work. Highly recommend this facility for all automotive repairs.
Dec 16th, 2023

Owner looked at my car. Explained it needed body work and refused to charge me. I will certainly go back for a mechanical issue.
Dec 11th, 2023

I am very disappointed in the way a situation was handled by this establishment. My husband stopped into Winners Circle to have his car serviced per my recommendation, as I had been a customer several years ago. When he brought it there they informed him it would be about a week before they could get to his car, so he scheduled an appointment. I suggested we see if anywhere else could service it sooner because it was not drivable on the highway & we were paying for a rental. He declined & preferred to wait because he wanted to take it to a local, trustworthy shop. Once our vehicle was ready they originally UNDERcharged my husband who noticed the error. He was honest & informed them it was $300 less than the invoice stated. They reversed the transaction, then ran it for the correct amount totaling $2,830. The payment went through & they gave him his keys. Here is where things went down hill & why I dont intend to return here nor recommend anyone else to bring their vehicle here. To preface: My husband works very late nights & long hours, he sleeps during the day & keeps his phone on silent. Over the next 24hours he had several missed phone calls and text messages from winners circle stating the charge of $2830 didnt go through and it showed that THEIR credit card company voided the transaction Please explain to me WHY they did not contact their credit card company first instead of harassing an honest man who corrected a mistake that would have cost them $300? But, once my husband had time he tried to do the right thing again & contacted his bank. The bank informed him the transaction went through on his end and his checking account was charged $2830 and there was no reversal or void made toward that payment. He was able to screenshot that transaction and send winners circle the picture of it. That same day the police show up at our doorstep questioning him about the transaction, while he is trying to sleep. I could go on about my negative feelings toward one of the officers & how he was treating my husband but Ill save it. What I will mentioned is that the officers wanted my husband to prove to winners circle that his transaction went through, so they told him to print out a statement & take it to the establishment. Big problem here is that the officers did not question the establishment to see if they performed all of their communication steps to contact their credit card company FIRST. They should have ensured that winners circle had contacted the credit card company to see if they could find a solution to the problem or verify the void before sending the police to make a house call. BUT YET AGAIN, my husband did the right thing, & went to the bank the following morning after working all night, to hand deliver his transaction history to winners circle. WHICH HE DID NOT HAVE TO DO. Upon delivery of this document winners circle was FINALLY on the phone with the credit card company 3 days later after harassment & contacting the police, they finally decided to contact their credit card company. This shouldve been the first step they made. My big point is: It was THEIR credit card company who made the error & instead of taking the time to investigate the problem they harassed my husband who clearly payed them & maintained his honesty & integrity when most wouldnt have. Worst of all, they got the police involved before they knew all the details & the police dropped the ball by not questioning the establishment first before jumping into an investigation this was not grand theft auto, we didnt go steal our car out of their lot after they said it was ready. They handed my husband his car keys after he PAYED them. I am beyond disappointed in the way this situation was handled, & I hope Winners circle can learn from this to properly handle this type of situation next time. CONTACT YOUR company first to find out where the error is BEFORE harassing the customer who waited patiently & payed outright for your services.
Jan 4th, 2024