U.S. Bank Branch

MARC BURKS _{on Google}

Dec 13th, 2023

If your Mexican you receive great service, Mgr and everyone besides guard all mex so they cater. Any other race needs texts to cash checks, accts to get any change etc. Horrible racism at this location avoid if possible I've visited several times since I live near it this location unfortunately, US bank should do better with diversity with mabagement and tellers to avoid the racist practices that arent acknowledgeged like most racism bc it's not being done to them!!! So they can't see it

Javier Hernandez _{on Google}

Jun 14th, 2023

Very poor service the teller did not want to do her job , which was just a simple cashing a check- she gave me a excuse of that she couldn't cash and she couldn't even give me the reason why - rude and unprofessional.. A teller is there to help you with anything the customer requests plain and simple if you don't like your job quit , if I can give no stars I will.

Guy CARBONARO _{on Google}

Sep 5th, 2022

A Pleasure A Pleasure to do Buu

Desiree Roberts _{on Google}

Jul 17th, 2022

Customer service is horrible !.

Buddy Vera _{on Google}

Nov 10th, 2021

On 1/4/21 my grandparents both in their early 80's visited their local US Bank, in Berwyn, Illinois, as they have been for the past 30 years to pay bills and ask for assistance in activating their replacement credit cards. They are both very active and independent in their daily lives, despite covid and their somewhat understanding of using smartphones they would still rather visit in person to pay bills and handle business at their bank.
On this day, the Branch Manager Rosangel Londre deceived my 80 year old grandparents into closing their current credit card with US bank and opening a NEW card based on false claims regarding "updates" to the card they had requested help activating . Thebranch managerhad advised them to close their current credit card and open the new one or else they would start to incur fees. She had also advised them that they had likely already been charged fees on their current card, but they had most likely overlooked.
On this day, I visited my grandparents as I routinely do, and found my grandfather frantically looking through a pile of oil mail for statements and documents regarding activation of his credit card and fees. I noticed my grandfathers anxiety regarding the situation and I inquired about his search. He updated me about thier ordeal and new application. In disbelief, of the occurrences and the situation and ultimately to calm my grandfather, I had reassured him that he most likely misunderstood and we would call his credit card company to verify the information. We called their current us bank perks plus card to inquire and verified the falsies as reported by the Branch Manager. We returned to the institution to rectify this situation. The branch manager and teller refused to provide details about their application to my grandparents with their grandson present. The branch manager once again repeated the fallacies and false pretences under which my grandparents were advised to apply for the new credit card and close their former line of credit. The branch manager stated she had a document that advised the branch of upcoming fees to my grandparents credit card. When asked to provide the aforementioned document she was unable to provide the document and retorted she would have to look for it and send it to them later. My grandparents asked for the application to be withdrawn. Despite false claims and unethical practices, we were advised they were unable to withdraw the application at this time as they were "too busy" to remit the credit check and application at this time.
We then returned home and called the credit card company pleading for assistance. They advised it was only the branch manager that applied the customers for the application that was able to remit and withdraw the application.
The branch manager is lying to customers to sell credit cards. Ultimately unwilling to fix this situation and taking advantage of the elderly in the community. After attempting to fix this situation, my grandparents felt taken advantage of, have lost trust in an institution they believed to be honest and trustworthy, and from conversations they have previously overheard at this branch know these tactics have been used on many other customers to open new lines of credit and take advantage of the elderly.
Please be aware and ensure financial safety for your friends, family and loved ones.
AVOID THIS BRANCH.