Chase Bank

Terrible customer service. Went into the bank to convert a high school account to a college account and it took over an hour because none of the "bankers" knew how to do it. Tried linking an account to avoid ridiculous $12 fee and of course no one knew how to do that either. Asked to see a manager who was of course too busy to speak with me. Promised a call back, which I did receive, AFTER HOURS, so I could not call back. Very clever. Chase in general is too big and takes advantage of customers and this branch in particular is incompetent.
Mar 18th, 2024

So over it! Why does no one handle things in the person anymore? Sorry can't help you! YOU need to call, or now you need an appointment. So we can get someone in another country that does not speak English to help us!?!?
Aug 21st, 2023

The females at this branch have a delusional perception that they're somehow doing the account holder a favor by filling out deposit slips. I visit other branch locations including different banks and I never had anyone insist that I fill out a deposit slip especially in the drive thru. Perhaps the bent attitude has deluded their critical thinking because it's difficult to fill out a slip on soft touch consoles. It's just common courtesy to just fill them out as it should be a part of their back-breaking straining job. Also it doesn't help that the driveway is riddled with potholes. I think the staff at this branch doesn't want returning customers in order to decrease their workload and to spend more time on their phones.
Mar 26th, 2023

Mar 14th, 2023

Dont even pull in just drive by and go to another branch
Jan 4th, 2023