Malcolm Pediatric Dentistry

We have gone here for years. Never had a problem.
Feb 1st, 2024

Would give a zero if I could. Constantly called their billing department to make a payment with ZERO response. Yet they continued to charge me a finance fee. I finally was able to make a payment today (without talking to their finance dept) yet still had to pay their finance fees. Even though I asked to have them removed or I was never using them again. They lost my business over $1.55 and horrible accounting.
Sep 11th, 2023

My 3 kids have been at Malcolm for many years. My kids enjoy both him and the staff there, tremendously- Highly professional and nice. One of my kids has some very sensitive issues and he was super respectful and discreet about discussing those issues and how he could still be the best dentist for my child. Nothing has ever been upsold to us as a service or treatment, either; He has just been a partner in keeping my kids' teeth cavity -free for years and has referred us on to specialty if there's anything out of his wheelhouse. Definitely a 5 star business.
May 17th, 2023

***Please be aware prior to scheduling surgery*** In 2022 our son was put under for oral surgery per Dr. Malcolms recommendation. Prior to scheduling surgery, we followed all the steps given by the office staff to ensure coverage of this procedure. In November of 2022 our claim was denied, and we were responsible for an additional $9,415.30 not including the initial payment of $2,072.80 to Dr. Malcolm. The office although aware, neglected to provide us with the necessary information and we were assured on several occasions that this was eligible for coverage under our medical insurance. After the claim was denied, we were provided the necessary information by the surgery center. It is true that many plans do not require pre-authorization for surgery performed in an ambulatory surgery center because the cost are much less than in a hospital environment. No pre-authorization required for surgery in the ambulatory surgery center setting does not necessarily mean all types of surgery are covered by the plan. Coverage information included in the Summary Plan Description that by law must be provided to every covered employee and is available from the employer HR Department. After countless attempts to remedy this situation, Dr. Malcolm absolved himself from any ethical responsibility for the lack of information provided.
Jan 15th, 2024

If I could give zero stars I would. I took my 6-year-old to see Dr. Malcolm. She does not like talking to people she doesn't know (she has seen the same doctor for 6 years, loves him, but won't talk to him). Dr. Malcolm refused to let me hold her hand or stand by her because she was whimpering and won't talk to her. He was unbelievably abrasive with a child he knows nothing about. Without knowing her medical history he said he couldn't do a couple fillings and crowns in office and she would have to go under. The office also refuses to submit the claim to insurance and said I would have to do it myself. I was so uncomfortable and put off by the whole experience I started asking around. One coworker said if she didn't have her kid out under anesthesia for a procedure she was a bad parent. Another coworker said he told her he doesn't want to deal with procedures unless the child is under anesthesia. I don't understand how you can be a pediatric dentist but not want to deal with children. Needless to say, we went somewhere else for a second opinion. They have been wonderful. They broke her appointments into separate settings so insurance would cover the whole procedure instead of paying $1600+ out of pocket like I would have if Dr. Malcolm did the procedure. She cried when I told her she had another dentist appointment after she saw Malcolm. Now, after 3 filling procedures and one more to go, she loves the dentist and keeps asking when she can go back. I will never recommend anyone go to Dr. Malcolm and I even encourage those who do see him to go elsewhere and see how wonderful your children can be treated elsewhere.
Oct 26th, 2023