Chamber of Commerce

      Jack in the Box

      ( 1211 Reviews )

      Jack in the Box
      • 1800 N Illinois St
        Swansea, Illinois 62226
      •   618-277-1822
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      Hours

      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.0 - (1211 reviews)
      308
      235
      199
      147
      322
      Read Our 1211 Reviews

      Chamber Rating

      3.0 - (1211 reviews)
      308
      235
      199
      147
      322
      › ‹
      • Sophie

        Idiots work here. Delivery drivers should avoid! Customers, do not order delivery from this location. It will be very late.
        Apr 8th, 2024

      • Richard Ortiz


        Apr 5th, 2024

      • Sarah Watkins

        I accidentally reviewed the wrong location in O'Fallon which is ok. This Belleville location needs management to come in and do an overhaul. Orders always messed up, cold food, long waits, rude staff. Delivery drivers need to avoid. You'll never get your food on time. They have 10 cars wrapped around and then pull them all forward to park for 20 minutes plus.
        Mar 31st, 2024

      • April Pratt

        We got told to pull up because they were making our food fresh. Fries were ice cold, and half cooked. Sourdough burger was cold, and bun was only toasted on one side. Tacos were hot at least. But realized once I got home they forgot my drink and sauce. Very disappointed
        Mar 27th, 2024

      • Shelby Graham

        We pulled up in drive-thru and had to wait for 10 minutes before anyone talked to us. We asked for the New Jack Smash Bacon Double Cheese Burger combo. With a lemonade as the drink. I asked for extra bacon. He tells us the total price and we pull around. We get to the window and pay. We wait another 10mins and they ask us to pull forward ( so there timer will stop.) So they can bring out our food to us. We do and about 5mins after the come out with a bad and two drinks. The drinks they handed us happened to be fruit punch not lemonade. So I looked in the bag and Guess what....... No Bacon on my food THEN The burger was definitely not smashed. Looked like two lumps on top of each other. I stopped him to inquire if he gave me the wrong order. He stated that it was my order. I asked him Where's the bacon and extra bacon. He stated oh we don't have bacon. So you charged me full price for the sandwich plus for the extra bacon yet I didn't get the bacon nor my correct drink. I asked for a refund and went to my appointment hungry. This was at 11:40 in the morning.
        Mar 24th, 2024

      Read Our 1211 Reviews

      About
      Jack in the Box

      The health and safety of our guests and team members remain our top priority. All of our locations are following new and updated local and state mandates as we navigate this next phase and are taking great precaution to appropriately manage our dining rooms on a case-by-case basis. Our restaurant owners are evaluating all safety considerations and updated mandates before fully reopening any locations. Please visit our FAQ page for more information. Let’s face it: you want what you want, when you want it. Jack in the Box serves the whole menu all day long! Want breakfast in the evening? We got it. Craving juicy burgers made with signature beef? Jack has them too. Yearning for a delicious chicken sandwich? Done. Stop by your nearby Jack in the Box to indulge in your favorite foods. Or, with delivery options available, you don’t even have to leave your couch!

      Contact Info

      •   618-277-1822
      •   (618) 277-1832
      •   Facebook

      Questions & Answers

      Q What is the phone number for Jack in the Box?

      A The phone number for Jack in the Box is: 618-277-1822.

      Q Where is Jack in the Box located?

      A Jack in the Box is located at 1800 N Illinois St, Swansea, Illinois 62226

      Q What is the internet address for Jack in the Box?

      A The website (URL) for Jack in the Box is: https://locations.jackinthebox.com/us/il/swansea/1800-n-illinois-st?utm_source=google&utm_medium=local&utm_campaign=google-local

      Q How big is Jack in the Box?

      A Jack in the Box employs approximately 20+ people.

      Q What days are Jack in the Box open?

      A Jack in the Box is open:
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours

      Q How is Jack in the Box rated?

      A Jack in the Box has a 3.0 Star Rating from 1211 reviewers.

      Hours

      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Nearby Jack in the Box Locations

      Ratings and Reviews
      Jack in the Box

      Overall Rating

      Overall Rating
      ( 1211 Reviews )
      308
      235
      199
      147
      322
      Write a Review

      Sophie on Google

      image Idiots work here. Delivery drivers should avoid! Customers, do not order delivery from this location. It will be very late.

      Business Response on Google Apr 3rd, 2024
      It looks like we didn't deliver the experience you should expect. We should be knocking it out of the park and we appreciate you letting us know about your visit. We hope you visit us again so we can make it up to you

      Richard Ortiz on Google

      image

      Business Response on Google Apr 5th, 2024
      Thank you for taking the time to leave a rating for us. If you would like to let us know how we can improve, you can always reach out to us at https://www.heyjackbox.com/. We hope you visit us again soon.

      Sarah Watkins on Google

      image I accidentally reviewed the wrong location in O'Fallon which is ok. This Belleville location needs management to come in and do an overhaul. Orders always messed up, cold food, long waits, rude staff. Delivery drivers need to avoid. You'll never get your food on time. They have 10 cars wrapped around and then pull them all forward to park for 20 minutes plus.

      Business Response on Google Apr 1st, 2024
      Hi Sarah, we should be moving a lot quicker than that. You should always expect hot, fresh food served in a flash with friendly staff. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/. Thank you for your feedback.

      April Pratt on Google

      image We got told to pull up because they were making our food fresh. Fries were ice cold, and half cooked. Sourdough burger was cold, and bun was only toasted on one side. Tacos were hot at least. But realized once I got home they forgot my drink and sauce. Very disappointed

      Business Response on Google Mar 29th, 2024
      Hi April, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.

      Shelby Graham on Google

      image We pulled up in drive-thru and had to wait for 10 minutes before anyone talked to us. We asked for the New Jack Smash Bacon Double Cheese Burger combo. With a lemonade as the drink. I asked for extra bacon. He tells us the total price and we pull around. We get to the window and pay. We wait another 10mins and they ask us to pull forward ( so there timer will stop.) So they can bring out our food to us. We do and about 5mins after the come out with a bad and two drinks. The drinks they handed us happened to be fruit punch not lemonade. So I looked in the bag and Guess what....... No Bacon on my food THEN The burger was definitely not smashed. Looked like two lumps on top of each other. I stopped him to inquire if he gave me the wrong order. He stated that it was my order. I asked him Where's the bacon and extra bacon. He stated oh we don't have bacon. So you charged me full price for the sandwich plus for the extra bacon yet I didn't get the bacon nor my correct drink. I asked for a refund and went to my appointment hungry. This was at 11:40 in the morning.

      Business Response on Google Apr 2nd, 2024
      Hi Shelby, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
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      Overall Rating

      Overall Rating
      ( 1211 Reviews )
      308
      235
      199
      147
      322

      Write a Review

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