Auffenberg Econo Corner of Belleville

Bought a jeep for my daughter. Was shown a Carfax report and was told the fluids were changed and mechanic went through it top to bottom. All I wanted was a reliable vehicle. There were 2 valve stem caps missing, oil light came on, a fog light bulb was out, and the driver window wouldn't work. Set appointment but in the meantime transmission trouble. Vehicle was in the shop for nearly 2 months. The only thing halfway fixed was the driver window. Wouldn't even give me a printout of work done. Worst experience ever!!!! If you need a used vehicle go anywhere but there.
Mar 30th, 2024

Feb 23rd, 2024

This place is a joke me and wife been calling for 4 days now and Noone has tried contacting us.Now we call and mailbox is fool.I do not recommend this place at all
Jan 10th, 2024

Oct 27th, 2023

My wife and I purchased a 2011 Grand Cherokee on 3/2/2024. Starting day 2 of owning the vehicle, we began having issues with it starting. Since then, we have had it in our possession for 10 days; the remaining days (14 days) it has been in the possession of Auffenberg being "looked at". To this day March 26, the sales manager at the Econo lot has refused to provide timely updates and keeps deferring any additional information to provide updates on the status of the car. For the third time, they dropped the vehicle off at the Auffenberg Jeep dealer earlier this week. Their service techs then performed a multi point inspection, finding issues totaling up to $5,604.37. We only paid $10,000 for this complete the needed service and are "going to have the techs look at it again. We don't think that quote is right." After speaking to a service advisor at the Jeep dealer, she was shocked the car was even sold in its current state. There was also a service record of the vehicle being at that dealership with an oil leak that was never resolved (included in the quote) and that we were never told about before purchasing the vehicle. At this point, I really can't even explain the frustrations that have gone into this entire situation. Avoid this dealer at all costs.
Mar 26th, 2024