Pandora Jewelry

Im new to buying Pandora jewelry and hated the experience I had. I wanted to take my time and look at all the jewelry but they were rushing me and my sister and were hesitant to show us things as if we were gonna steal. Very poor customer service and I felt so unsatisfied. Never going again.
Mar 30th, 2024

BAD! BAD! BAD experience here ever! Customer service is the worst. I got one item here 3 days ago, try to exchange to a different item, they told me I cant! Will never come here again! Every customers before come here should read the reviews first! Dont waste your time and money here! Terrible customer service, horrible!!! I just spend $1500 here 3 days ago, but just because a $75 item told me cant exchange, thats how this shop lost customers for sure! !!!
Feb 19th, 2024

Love it
Jan 20th, 2024

Jan 3rd, 2024

Wow, I wish I had looked at reviews before driving thirty minutes to this location. It all makes sense now. To reiterate the previous reviews, choose a different location for your Pandora needs where youll actually be assisted or at bare minimum shown empathy and basic customer service skills rather than being on a power trip. I will give credit to the ONE associate in there, a blonde woman that I regret not getting the name of, she at least showed an ounce of care for my situation which is all that was needed. However the male manager and other employees acted rude, tried to be intimidating, and lacked all the skills for working/speaking with customers. I called the day before and explained my situation numerous times to the associate over the phone. She repeatedly told me to come in and theyd be able to do an exchange for me, no problem. Thirty minute drive and taking two small children through the mall later and I was simply told I cant be helped. Did not even try to do anything or offer to assist in anyway. Or even offer for me to try on what I wanted to exchange for or try to sell me on product. It was just No, period. Thats not even what Im upset about, I can understand in an odd situation theres policies they need to follow. But its the lack of empathy, lack of knowledge of the phone associate who basically lied to me to get me off the phone, and then being treated in a way that was condescending (as other reviews have mentioned). They did not even try a single thing to help. To the store manager, Erika Hernandez, youll need to do some customer service training for your location. What a bad reputation it is living up to.
Jan 2nd, 2024