Baxton Studio Furniture Outlet – Aurora Store

Ordered one of their beds off Amazon. Description claimed it was walnut stained ash hardwood, received the bed, it was heavy enough to be hard wood so I didnt check. Put the bed together, less than a week after assembly the front bed support rail is broken in two spots and the third spot that broke put my wife on the ground with a cut leg from a screw that pulled out of the cardboard front rail. The company is accepting a return but wants to take 61.60 off of my 350 dollar bed frame because they said I had a change of heart. Theyre refusing to cover shipping after their product failed less than a week after it was put together and slept on. Oh its not hard wood btw, its some type of cardboard material.
Apr 8th, 2024

I would never shop here. It is not cheap as they claim. Their missing parts policy is the worst in the industry. You must go to their store to get the parts, though it is their mistake. And you cant return it even if it is in the worst condition. I would instead order from Amazon or Walmart for the same price with confidence.
Apr 5th, 2024

Helpful staff and great options for reasonably priced furniture. The quality of their furniture is great especially for the prices!!!!!
Apr 1st, 2024

The store manager Chris was kinda rude to me and my family. Furniture looks nice but did not feel welcome in the store
Mar 7th, 2024

Great store with all kinds of furniture. Lots of different styles. Very helpful staff
Feb 29th, 2024