Hardwood Furniture & Design

They were wonderful. They have great furniture. I love what i purchased .
Feb 22nd, 2022

Hardwood Furniture & Design was recommended to me in 1994 by a friend, and I was thrilled when I went into their showroom and saw they had exactly the kind of file cabinets I had been searching for. I choose six gorgeous black walnut cabinets, and Garry showed me how these huge machines they used would manufacture exact, precision cabinets I would be proud of. Today in July of 2020, they still look brand-new! I just put Watco oil on them every once in a while, and you would never know they are twenty-six years old. In addition, when I needed something ten years later, which was replacement glass doors for the small bookcases I bought to match the cabinets, Garry and Candy remembered me and the job and handled that right away. They are meticulous craftspeople and just plain fantastic individuals. I cannot recommend them and their work highly enough!
Jun 22nd, 2021

I live in Pacific Northwest and spent lot of time to find solid wood dinning set. Finally me and my wife went to a local wood furniture shop, sales people were nice and helped to understand pros & cons about different woods. When we were ready to place custom order, we started to compare price and requested quote from the local dealer but after searching on the internet and talking to few more vendors, i realized that the local vendor was almost 50% expensive. It was disappointing as i prefer to give business to local shops. Finally, I found Hardwood Furniture & Design on the internet but they were located in IL, i was bit skeptical in buying furniture from out of state dealer. I spoke to them multiple times and found them very helpful and reasonable. Everything turned out really good, it took some time to get the furniture as we added extra item after 4 weeks. This was one of the most enjoyable buying experience irrespective of long distance, Candy was great to work with and very helpful. Furniture arrived as we imagined, white glove service and everything was perfect.
May 31st, 2020

After many weeks of trying to find the right file cabinet, we found Hardwood Furniture & Design online an decided to take a roadtrip to see what they had to offer. After more than hour on the road we ended up at our destination. As we walked through the door I knew our trip was worth it. Beautiful furniture, very help. We found the perfect file cabinet and also bought a book self. Will soon be back to find a new desk.
Dec 14th, 2019

We were glad to find a Copeland dining table that we were looking for at this store, but after delivery, their van got stuck in our yard and had to be towed out at my expense, leaving behind several hundred dollars in landscape damage. I had asked the drivers to stay on the gravel path to our door, but they ignored my instructions. Other than that, the delivery drivers were excellent at executing the installation of the 350 lb glass top on the table base. I sought follow up regarding the lawn damage with the store management, and their response was outrageously disappointing. We had hoped for a courtesy follow up accompanied by a polite apology for the situation. After all, I tipped the drivers $80 and paid another $85 for the tow... only to be left with property damage. Not only did they not apologize, they criticized us for wasting their drivers' time! They refused to acknowledge any fault - accidental or not - on their part. I was truly shocked at how this situation was handled by store management after spending $2500 on single piece of furniture. Disappointing, at best. In a world where small businesses like this find it increasingly difficult to compete with Wayfair, Hayneedle, Overstock, and Amazon, their customer service is the one thing they can use to set them apart. I would never shop here again.
Oct 10th, 2019