Adventure Orthodontics

Laureen Kinnaman _{on Google}

Dec 12th, 2020

There is no way anyone will want to read my entire (5 years-long) fiscal nightmare with this company. I will start by saying that the orthodontic care they provided for my son was adequate. Upon the consultation, I was told that my insurance would cover 50% of the services provided. I had already completed the 2-year waiting period required by my insurance. So, I paid them $1,000, then set up a payment plan to pay $150 per month until my 50% portion, about $2,500, was paid. I did so diligently with every payment paid on time. At one point in 2016 they told me at an appointment that my insurance initially rejected the claim, but not to worry because, "This happens all the time. We will just submit it again." So, imagine my surprise when I received a bill from them for the remaining almost $2,500 in January of 2020 (almost 3 years later)--then, a few months later find out they sent my account to collections! I even sent a letter after I received the first bill in 2020 that they claimed they never received, even though it was certified, and the return receipt was signed. Long story short, the only way I could keep it out of collections was to write a check for almost $1800.00--so much time had passed since they last contacted my insurance company that my period of time to be able to dispute with the insurance provider had passed. I also found out that they had submitted the claim three times to insurance, each time leaving out documentation that the insurance company required and repeatedly asked for. The most frustrating thing is that I was completely powerless and they took almost no financial responsibility for ALL their billing errors--they gave reasons like, "well, our accounting department had some problems at that time," and, "Insurance billing was kind of a mess when I got here," etc. Bottom line was, I had to pay in full (with a 30%) discount or have the collections on my credit report, because they couldn't bill my insurance correctly, nor could they keep me in the loop so I could dispute this with my insurance. I was a single mom when all this transpired, and I'll tell you, I really feel as though I had to pay for their billing/insurance incompetence.

Jessica Driggs _{on Google}

Jul 4th, 2017

We LOVE Dr. McCord! My boys love the time he takes to really ask how they have been doing. Staff is always friendly and helpful, highly recommend them!

Adrian Ballard _{on Google}

May 29th, 2016

Great service, the employees always have a smile when they are helping you, the wait is never longer then 10 minutes and they treat you as if you know what needs to happen. Over all I am very happy with the service and quality of my visits.

Joanna Porter _{on Google}

May 4th, 2016

Mccord Orthodontics have done my braces and my siblings braces. The staff are supportive and superstars all around. We are all very satisfied with our care and our straight smiles. The cost is fantastic for the fantastic quality of work that they do. I would definitely recommend Mccord to anyone looking to get or continue with their orthodontic care.