Costco Tire Service Center

Chantz Lund _{on Google}

Mar 19th, 2024

I scheduled an appointment to get my seasonal tires changed. I had to get off work early to get to the appointment. Once I arrived I was told that they could not change my tires since they werent Costco tires. They said it was why they offered a cheap price. I told them I would pay more since I took off work and needed to get them swapped regardless. I had no idea about this policy and still they refused to offer any service or help. I also had not bought the tires since they had come with the car so I had no idea if they were Costco tires or not. In the future I will not consider buying Costco tires because they could not help me out this one time.

TenToezDowN Movement _{on Google}

Feb 20th, 2024

I wanted to give a shout out to "Kenny" for he was the 1st gentleman I spoke with on the phone When I called in. He was Not only helpful but professional and welcoming at the same time He assisted With
Scheduling my appointment same day too put tires on I then Called in again On my way in and spoke to conrad letting him know I would be a few minutes late He made it painless and said we will see you when you get here. Upon arrival I parked in the wrong spot as well as Approached wrong door, I Then was greeted by kenny He told me don't worry about parking Helped me check in and Get the ball rollin 5 * customer service thanks again guys-Coop
#TenToezDowN #Movement #goodbuisiness #tireshop

Stephen Morley _{on Google}

Jan 24th, 2024

I really hate leaving this rating. Its not the people or the quality of work by the people in the tire center. Its Costco not having enough people to work.
The scheduling system has availability but they are always 2 or 3 appointments behind because there are on 3 people working and one of those guys has to drop everything to work the front desk.
Costco no longer cleans the tires when they balance the tires so it affects how they get balanced.
The tires are less expensive but the services are lacking and that makes it more difficult to go there.

Kalem Olsen _{on Google}

Jan 18th, 2024

Im not one to leave reviews, especially poor ones, but every time Ive visited this Costco tire center Ive left frustrated. I bought new tires from them last fall and came in with my specifications and asked for help choosing tires. When I came in to get them installed a week later, a different sales rep told me they were too oversized for my car and asked if I really wanted them installed. When I told the rep that they had picked them out, he back tracked and said theyd be fine. Today I came in for a rotation and they called me after awhile asking me for my keys, which I had given them and theyd misplaced. Its taken twice as long at each appointment than theyve told me when Ive gotten there, which is hard with a cranky toddler and thawing food.

Nate Hart _{on Google}

Oct 11th, 2023

Convenient, priced well, but the time I was told - 75 minutes (1:15) was off by almost a whole extra hour. Thats all fine and good, I get that sometimes things take longer, but sitting there waiting with cold and frozen food isnt a good thing. Glad I didnt have ice cream at least.