Gold's Gym (Pocatello, ID)

Jun 18th, 2023

Jun 2nd, 2023

May 2nd, 2023

The Club was fine, but got some attitude when trying to cancel our memberships. They said that I would need to fill out some cancelation forms. I asked if they could email them to me and then I would sign them and email them back. (there is no way to cancel online) They then told me "it's actually just easier if you come in and sign them". Easier for who? Because it's definitely not easier for me, the client. She was seriously trying to tell me that it would be easier for me to pack up my kids and drive over there than for her to send me an email. I told her I wasn't going to be able to make it in so if she could just email the forms to me, that would be great. She then said that she could email me the form for the membership, but that I would still have to come in to sign the form for the kids club cancelation. I asked her why she couldn't email me that one and she said that it was because they use a different computer system. I then asked if she could just have them email it to me then and she said sure. After I said thank you, she said yep and hung up. Seriously so unprofessional and lazy. How hard would it have been for her to figure out a solution to the kids club form herself? Seriously felt like I was dealing with a 12 year old. She didn't give me her name, but I called billing Monday April 17th at around 10:30am if management would like to address this concern. The process to cancel is way more difficult than it needs to be. Edit: once talking to management, they were super helpful and got me taken care of!
Apr 9th, 2023

Apr 5th, 2023