Auto-Owners Insurance Boise Claims

I requested cancellation on December 27th, instead they withdrew funds from my bank without Authorization! This is a serious breach of trust.
Dec 12th, 2023

Four months after suffering damage caused by a customer of Auto Owners Insurance I am STILL waiting for restitution of my loss! The adjuster, Todd Scarborough, is incompetent and has treated me as if I was his customer instead of the party who was injured by his customer. He had proof of my claim four months ago and it is still not settled.
Dec 4th, 2023

Maria was awesome to work with! I feel like she went above and beyond to do her job
Nov 23rd, 2023

Maria has been great in helping me through this troubling life event
Nov 15th, 2023

I have been a customer of Auto Owners for 15 years. I had my home, auto and business insured with them. I had a truck, enclosed trailer along with its contents stolen in November of 2022. You don't truly discover what insurance is like until you have to make a claim. Many months of back and forward to get the claim started, then a lot of receipts required from as far back as 2007. Even with all the proper data required, much of this was dismissed or way under valued. It wasn't until the truck was recovered three months later in Las Vegas that the claim process really started. It was a good thing that the truck was recovered for some proof needed in the claim. Too many details to list here. The adjuster was denying some of claims with a lack of forced entry. Having proof of forced entry was able to get a $50K payout. Since I don't live in the area and wanted to recover the truck. The process of recovery was left to me to deal with with no help from AO! The adjuster of AO just wanted the truck to be released to CoParts to make it go away in their terms. (Coparts is an auto graveyard where you will never see your vehicle again.) Once the truck was transported to local ford dealership, the process of repairs took almost two months with a lot of back and forward, again no help. Then the value of the truck and repairs started with a lot of low ball offers. If you have been in the market for a vehicle in the last two years, you will know the replacement vehicles are not inexpensive. In the end a lot of effort was made to get the truck back with undervalued pay out and totaled title. The truck did not need to be totaled, as repair estimates were inflated. The trailer was never recovered and the paid out was way under the insured value. Actual Cash Value is not what you think, it is what you paid and devaluing from there, no market infraction adjustment made. So don't expect to have enough pay out to purchase a like vehicle with AO. I would avoid Auto Owners insurance company if you were looking for customer service and value in our policy.
Jul 11th, 2023