T-Mobile Authorized Retailer

This specific loction is the worst. I couldn't be more frustrated with the staff at this location. We added a line to my profile when they were running a promo for a free iPhone 14 the sells tech failed to inform us that the phone we were trading was not eligible for this promo. So now im paying more than we thought... we had a lot going on with moving, so we didn't have time to talk to someone about this right away. I went to the twin falls location and the sells tech there was baffled at the price of my bill and he did everything he could to help us out but the guy with costumer care told me on the phone i had to call this location and get in touch with the store manager. I spoke to the assistant yesterday, who said his manager would call me back. Which she never did! So i called agian today and got hung up on. Then when i called agian right after being hung up on the assistant picked up the phone and was really short and straight to" we can't do anything about it".... the real annoying part is i wouldn't be so upset if 1. I heard back from them yesterday (because it shows they are trying everything they can do to help me ) 2. If the assistant was a little more personable and apologetic about the situation. If you're going to not inform your customers what is eligible or not, quit running promos. You guys can't honor.
Apr 8th, 2024

We had the pleasure of working with Derek and our experience was truly amazing! He possesses a deep understanding of his work, providing us with insightful guidance and support whenever we needed it. His honest and personable approach made communication effortless, and we will definitely continue to work with him for any future T-Mobile related queries or concerns. Thank you again Derek!
Apr 5th, 2024

My mother, who is on fixed income and had a post pay account, was looking to change to a prepaid account with another provider. Phone support inform we had to do this within a store. We worked with Ryan, who took his time and was able to resolve our issue. Thank you.
Mar 24th, 2024

Didn't want to actually do any work to help.
Mar 1st, 2024

I came in today to look for an Internet service. The employee was absolutely 100% amazing answered all questions and I picked up my Internet for the 5G. He also helped me understand more options for phones and other accessories that T-Mobiles offers. This employee and the service was absolutely amazing. I truly appreciate everything I received today.
Feb 29th, 2024