Best Western Plus Mccall Lodge & Suites

Feb 25th, 2024

My boyfriend and I stayed in one of the suits and Ive never been more disappointed in a hotel than I was in this one. For the price we paid we both agreed we might as well stay in an airbnb next time. The jets in the tub are broken, the clocks are all set to the wrong time, there were no towels at the pool, and several of the handle pieces in the bathroom were broken and completely crooked, and the curtains and walls were dirty. For the price, Id recommend staying at one of the other hotels in the area. This one isnt it.
Feb 19th, 2024

Pet owners beware! An average 2-star hotel on the edge of town. It's a bit of a walk to get to restaurants or shops downtown near the lake. I am a Diamond member and have stayed at many Best Westerns in the Pacific Northwest. This one is average at best. Rooms were clean, as expected. All appliances worked. I'm a longtime fan of Best Western for their pet-friendly policy. This hotel is NOT pet friendly. They will allow you to bring a pet for $42 PER NIGHT (2024 prices). This charge is not indicated during the online billing processes. If you book a non-refundable room, they will hit you with the additional fee at check-in, which you can either pay or be out the room charges for your stay. After returning home and noticing the additional charge, I called the hotel and spoke with the manager about removing the charge for one night. She was rude, talking over me constantly on the phone. I've never had such bad customer service from a Best Western employee. The issue was not resolved. I would not recommend staying at this hotel if you are traveling with a pet. There is a much more 'pet-friendly' and customer friendly across the parking lot at the Motel 8 where they won't try to nickel-and-dime you. I hope that a manager replies to this review and explains how sorry she is and how forthright (not) they are about pet fees. Check the website for yourselves. As for ALL OTHER independently operated Best Western hotels, I think you are AWESOME. It's just this one that falls short.
Feb 13th, 2024

Feb 11th, 2024

We were never planning to stay in McCall but our radiator blew (plus many other things) mid-blizzard so we had no choice. Luckily for us, this location is right across the street from the best mechanic in town (Valley Auto-McCall). Breakfast was extensive and delicious, they had treats for our dog, great TV options (tons of movies), nice looking pool and spa, and were a five minute walk from the grocery store. The desk clerk, I believe his name is Jed, was very accommodating and kind. Super nice people in this town and a very nice and clean hotel. Thank you Best Western McCall!!! Rooms: Beautifully styled with contemporary artwork and nice colors. After the scariest most stressful day, checking in here was a huge relief. Perfect place to weather a storm if you can afford it. Safety: The staff was on their game keeping not only the sidewalks snowblown and clear, but they also cleared space for pets to walk and do their business. I thought that was pretty hardcore to see someone out there at dawn. Walkability: In walking distance of the mechanic and the grocery store! Noteworthy details: Must reiterate how kind and accommodating the staff was for our car trouble and late check out. Their energy brought us peace during a harrowing trip. The GM is a really cool lady and Jed is very helpful; he let me ask many questions about road conditions and travel through both Nevada AND Utah. Thank you!!
Jan 25th, 2024