Hells Canyon Grand Hotel

Apr 11th, 2024

Apr 6th, 2024

stayed two nights. would be nice when you are making a reservation that they let you know that pool and hot tub are not working. our room was not clean. had to ask to get it cleaned the next day, 4 pm still didnt even wash bathroom floor, which had mud on it. not sure we even had clean sheet upon checkin.
Apr 5th, 2024

Mar 29th, 2024

Sunday , March 31,2024 This is not a pleasant subject but must be addressed!! This morning for Easter brunch I had a reservation for 10:30am for 4 adults. I asked for no stairs, as Im an active chemo patient, When we arrived, the reservation desk asked if my party was here, we said yes, the hostess says right this way, never once to look to see if we were following her. Much to my disappointment, we were seated at table 209, furthest away from the food court, with the longest handicap ramp , oh of course we were seated by the stairs next to the bar!!!! After we sat down, we ordered our drinks, took our plates and walked back to the food court. The display was lovely. Each person who came through the food court buffet style , had the same experience the FOOD WAS COLD. Do you understand that Food borne sickness comes from eating food in the danger zone , as was your potatos, sausage, dried out chicken, My ham was served to my plate by a worker wearing gloves , mind you he wasnt using tongs or a knife or a fork to serve it with, just his gloved hand. HOW NASTY WAS THIS and so UNPROFESSIONAL!!! I asked for a cup of hot tea, it wasnt even hot. We were disappointed , to say the least. I do believe I should contact the food inspector this was outrageous!! To matters worse, After we paid the bill, we handed the waitress a cash tip. She said thank you, would you like your receipt? Yes please.. she was given a cash tip as well a 20 percentage fee added to my bill for grand buffet??? This is completely UNACCEPTABLE!!! You can guarantee I will NOT return for any of your buffet specials . Our table with 4 guests( 2 couples) each paid $116.11 for COLD FOOD, grand buffet surcharge of $39.86 is unacceptable no matter how you look at it.
Apr 3rd, 2024