Starbucks

Apr 4th, 2024

Apr 2nd, 2024

Mar 17th, 2024

Mar 10th, 2024

Our family held services for the passing of our mother/grandmother and for the reception even though coffee was included at the venue it was decided that we would provide Starbucks (an +$80 purchase). The coffee was pre paid for and we were told all we had to do was bring in the tab for the order and good to go. Upon arrival the order was ready to go for the 9 am pickup, handed the slip over and prepared to depart. I am then told that it has not been paid. I asked for them to double check (I did not prepay just there to pick up) and after employee shifted around what appeared to be a few pieces of garbage they assured me that if it had been paid there would definitely be something there to indicate this. The drive through window was very busy and they clearly seemed to not have time to actually dig into the situation even with 5-6 people working behind the counter. I was however given plenty of looks as if I was lying/scamming or trying to avoid payment. By the way thanks for that in my time of mourning. Rather than argue I paid the bill and departed. Had to return after the services to bring in the pre purchase receipt and was given a refund. Would have preferred to have been spending valuable time with family rather than running more errands. When pre payment has been made I am sure Starbucks has systems in place to indicate that it has been pre paid for customer convenience. Clearly a breakdown in communication from store management who was barely able to muster an apology for the situation. Makes sense as clearly no one in the establishment felt any need to dig further only had time to crank through as many customers as possible. Next event Starbucks wont even be part of the conversation.
Mar 17th, 2024