Pacific Steel

Apr 5th, 2022

Ordered metal for a project and was told it would be ready the next day. I Called the next day 2 hours ahead and was told it would be ready. Got there and paid, THEN was told part of my order was not ready. Wasted my time, delayed my project, cost gas money for another trip. Employees offered no apology or compensation. Terrible customer service. Will be getting my metal elsewhere in the future.
Sep 25th, 2021

Drove an 1 1/2 hours for steel and upon arrival we were turned away for not wearing a mask. Ironically by a salesman, not wearing a mask, nor willing to provide one to customers. The manager Steve returned the call and We received a lecture about protecting his employees. Apparently customers do not matter, nor is protecting his employees from his other employees a priority: We spend 1000s of dollars monthly for metals. We will gladly protect them from having to spend a buck on our masks.
Nov 14th, 2020

4-4-22 I ordered Some 1/8" diamond plate. They needed a credit card to process the order. Later that afternoon I went down to pick up my order, went into the office and paid. When I went to the warehouse to pick up my steel it was 1/4" thick not the 1/8" that I had ordered, the gentlemen in the warehouse said to go to the office and tell them so I did.... In the office was my Salesman" COREY THOM" (Name on the invoice) Tells me that he'll give no refunds on the steel. Now remember He wrote the order down wrong and I havent even left with the steel. But offers to sell me the 1/8" steel anyways but i'm stuck with his mistake to the tune of $500.00. Corey made a mistake and instead of admitting it he decides to make it cost the customer, I think this qualifies as fraud, I will be contacting my credit card company. Thanks COREY for screwing a local small business. DO BUSINESS ANYWHERE ELSE. COREY just gave a blank stare like noone was home and said nothing. There were other people in the office that noticed a problem but made it a point to stay back. INVOICE #355107.
May 22nd, 2022

I've had a few experiences with Pacific steel and they both been good. The first time I was looking for a small amount of grating to cover a small sump that I had made. They normally sell the grate only in large quantities, but fortunately for me they had some scrap and dug it out for me and sold it at a discount. The last couple of times I bought flat strap and 3/4" pipe. Both times they cut it to size for me at no charge, which is different from most steel wholesalers that I've dealt with in the past. The desk people have always been polite and helpful. They are a good sized operation for the area and there have been times when I've called to check inventory and have been cut short because they had bigger fish to fry. But they've always courteously explained that they were busy and either called me back or asked if I could call them back later, seemed fair, considering that the steel yards I've dealt with in the past told me to go to a box store for my small quantities. So, if you're time critical, and if you can get similar pricing at box store go for it.
Dec 20th, 2020