Gem Moving & Storage Co.

Yas T. _{on Yelp}

Sep 20th, 2018

If I could put 0 starts, I would. Terrible, rude and unprofessional service. 5 minutes before the scheduled arrival time, they call and say they will be 2 hours late. When I called the owner, Tony, he was extremely rude and unapologetic on the phone, making up excuses that the appointment before us was running late.DO NOT USE THIS COMPANY and save yourself a lot of hassle. Judging from the one other review, our experience is not a one off.

Staceface V. _{on Yelp}

Apr 26th, 2018

Shouldn't even have one star. They were 35 minutes late, they didn't even know my name to ask for me at concierge. within that time of them being late, my roomate and I moved ALL OF MY FURNITURE down. When they arrived they walked around stunned even though all my move was already set up for them. Roommate and I proceeded to move the things into the truck and then one of the guys was missing, when I asked where the other guy  was,, was told  he was in the washroom (fine, he's human but he was gone over 20 minutes- literally paying for this man to take a  s**t ) called the owner to arrange  deposit and he changed it from $150 to $200. Tony made up an excuse that I must have spoken to another worker about the deposit but he's got a very annoying ride voice that you won't forget. Argued it and said I would pay the rest once it's done. Took about 15 minutes for me, roommate and 1 slow clueless mover to load truck.the truck was a mess. Moving blankets in bundles all over the back I had to go rearrange them. When we arrived to my location 20 minutes later they wanted more money. I said I would pay once unloaded . They closed the truck door with all of my things in it refusing to let me get in for my belongings. Was going to call the police.. Tony called me screaming at me. Called me a bitch and an idiot.  I couldn't deal with these morons anymore so agreed to another 70 because he didn't want me to call the police (tried  to charge more if I didn't threaten with police)  by this time it had only bit over one hour roommate and I did   95 percent of move AND I HAVE A BROKEN ANKLE . Their service was USELESS to us. We could have rented a truck instead since they barely did anything other than trying to keep getting more money ... Just found out  that they are unlicensed. The movers  literally don't know how to load a truck or maneuver items. They are not trained movers. I had paid 200 dollars for a bag to cover my mattress  and they ripped it off to move it into the room. Its all a scam, I had to send  money through online banking so they wont pay taxes on it too.  It's not the movers fault, they are his puppets who was receiving calls every two minutes and told to close the truck door with my belongings in it. , owner  Tony is a dirt bag . Stay away!! Let's see what he replies to this.. He continues to reply to bad reviews that he's never moved so and so with that name. The dummy never took my name and couldn't even give it to concierge.There's no way on God's green earth that this guy has five stars. I think he works his workers to the bone while he sits on his lazy rude scamming a** and writes good  reviews about himself.  He's a disgusting human being. Who talks to clients like that?. Roommate wanted to go meet him in person and put his brainless head through the wall.  Will report to BBB and CRA. Can't wait to see Tony the SUMBAGS reply LOL..don't use his company.  Just stress AND a scam.  NOTE TO TONY... WANT TO CALL ME A BITCH AND IDIOT? DO YOU FEEL GOOD ABOUT THAT? I HOPE SO BECAUSE MY REVIEW IS GOING TO LOSE YOU ALOT OF CUSTOMERS AND MONEY YOU HUNGRY MONEY DIRTBAG. get some class you uneducated dirt bag!