BrightStar Care Homes

Jeanie and her crew do an amazing job of caring for their residents! She truly cares about her residents and their day to day lives!
Oct 24th, 2022

Jeanie Wilcox does a great job serving her community.
Jul 20th, 2022

Brightstar Homes at Summerset, Prickley Pear, and Taft are AMAZING! I have worked in the Healthcare industry in the Treasure Valley for over 16 years. I go into a lot of assisted living homes and these homes are in the top when it comes to quality care and low staff to resident ratios. If you have a loved one that needs an assisted living you must call Brightstar Homes.
Mar 2nd, 2021

I have purposely let 6 months pass since the deaths of my parents before posting my review. It is largely taken from the email I sent the owner after their deaths. Let me preface it by saying I am an allied health professional with 40+ years of experience. I visited my parents daily for the approximately 90 days they collectively resided at BrightStar Prickly Pear Memory Care Home, save a necessary break of 2 days. I owed them that much and had a good relationship with most of the young, variably experienced but kind caregivers. The best confided in me their concerns for resident care and I thank them for that. The site administrator and nurse were far too defensive to effectively communicate with. This was corroborated by other families with loved ones in residence. I truly hope things have changed for the better in 6 months but be advised. My initial tour of Prickly Pear, in retrospect, felt like a bait & switch. The flashy brochure and visit was not reality and I later witnessed the "staging" for family tours. Big concerns: -Cleanliness: of rooms, bathrooms, food preparation/eating areas and laundry room/laundry practices. (Clearly marked clothing frequently disappeared!) -Caregivers: often relied on residents to ask for things when they should have done the asking. Many spent far too much time on their phones and in personal conversations with other staff. My mother was kind, gracious and deeply embarrassed by needing total care near the end. All her caregivers reported to me how apologetic and profusely thankful she was for their personal care. On a scheduled visit, it was her St. Luke's Home Health P.T. (not BrightStar staff) who noted her altered mental and physical state and insisted she be transported to the ER. She was subsequently placed on hospice. Staff called me one night when my father became agitated in the days before his death to "handle" him and call hospice staff. I would expect the staff of a "care home" to make the appropriate observations/calls in both of the above situations. -Ergonomics of the building: temperature regulation was poor for the elderly and adjusted more for the staff. At one point it was unreasonably cold and caregivers were unable to adjust the thermostat without off-site help. It was impossible to push a wheelchair up to my mother's designated bathroom sink so that she could reach the faucet and basin. -Environment: music was often the staff's choice, age-inappropriate and much too loud for residents especially those struggling with swallowing, attention, etc. There was a lack of visual memory supports for memory impaired residents in what is supposed to be a "memory care" home. These supports are best practice and were completely lacking or dismissed even when provided by family. My father could not find the bathroom without them, was not provided a urinal in a timely manner even after much family insistence, and developed medical complications secondary to lacking or poor toileting supervision/incontinence hygiene. The relocation of him to different rooms/houses 3-4 times, due to needed pest control/fumigation, took a great toll on him after my mother's death. I know caring for senior and end of life humans is very, very hard work (I took care of them in their home until I could no longer safely do so.) but our elders deserve so much better and I found nothing "exceptional" about the care at Prickly Pear.
Jan 10th, 2024

My mom is at Brightstar Care Summerset. While it has been a very big transition for her having moved from Florida to Boise and having been disabled due to a stoke...I'd like to thank the staff there for helping ease the transition. Prior to the stroke she was a fully independent woman living in her home, going and doing... Learning to adapt to Assisted Living has not been easy. The staff at Brightstar are devoted, dedicated, knowledgable...amenable. They bring kindness and compassion with their expertise. I am grateful. They have always listened to my concerns and addressed them in a timely and efficient manner. And so...I'd like to name a few "Bright Stars" specifically who in my opinion have gone above and beyond. Tasha, Tristany, Anna and of course Jeannie who steers the ship! Thank you ladies...May God bless you.
Dec 5th, 2022