Cutter Mazda Waipahu

From the time I walked in to the minute, I drove off. Efficient, professional, and welcoming. Communicating with Phil through text was very convenient, then dealing with Johnny with test driving 2 different models gave me a great customer service experience. Oh, and then getting with Colin for the whole breakdown of every little thing gave me good customer satisfaction. Best dealership experience on the island. Definitely recommended will definitely return for a future purchase.
Apr 2nd, 2024

Great place to have your vechile serviced
Mar 17th, 2024

Really great service and really nice people. Super helpful and thorough with explanations.
Feb 11th, 2024

The show room was clean. The sales staff was friendly and helpful.
Jan 31st, 2024

Sales department is excellent. They are responsive and attempt to assist you when possible. The service team on the other hand has been a joke and it has made me regret ever buying a vehicle here. At this point, I wish I never bought the Mazda. The sales team sold me a "new" vehicle with a dent in it. Signing paperwork that it would be fixed within 30 days. It has been 31 days and I still do not even have an appointment. I am aware of the parts shortage and issue in servicing vehicles in America. I do not expect my vehicle to be fixed immediately and suspect parts must be ordered. The main issue is their lack of communication - the service team made no attempt to contact me regarding the damage and I have to initiate all contact with them - the do not call or update me. Additionally, I make an appointment 2 weeks out, instead of contacting me to request the documents they need to continue, they decide to wait until the day before the appointment - wherein I contact them, as always - stating they need pictures and documents to send to the body shop before ever having the appointment. I wish I never bought a Mazda and if I had the option to undo this sale I would. Worst experience of my life.
Oct 28th, 2023