FIRST ONSITE Property Restoration

Great Experience working with First Onsite. Daira my account manager was very responsive and attentive to my residents needs. She broke it down step by step and answered any questions they had. Their guys were respectful of the property. Great Service. Would Recommend! Services: Water removal, Water damage-related cleanup & repair, Mold cleaning, Water damage-related mold removal
Jun 4th, 2023

First Onsite has been an amazing vendor to our Association. They respond to our water leaks incredibly fast and have a team that is well trained and prepared to handle the tasks at hand. They go above and beyond to assist their customers. Our building had issues with our elevators being out of service and their techs walked up their equipment 10+ flights of stairs. You can tell they are truly dedicated to helping resolve any problems that arise. Their communication and follow up is appreciated by our tenants, their agents, and with building management. Services: Flood restoration, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair
Apr 12th, 2023

As the General Manager of a high-rise condominium, I had the opportunity to collaborate with First Onsite Property Restoration, and I am thrilled to provide a glowing review of their services. The staff members at First Onsite Property Restoration truly exceeded my expectations, and I want to highlight their positive attributes. First and foremost, the professionalism and expertise displayed by the staff were exceptional. They demonstrated a deep understanding of property restoration in a high-rise setting and showcased their extensive knowledge throughout the entire process. Their ability to navigate the complexities of our condominium was impressive, and they ensured that all necessary protocols and regulations were followed diligently. One of the standout qualities of the staff at First Onsite Property Restoration was their commitment to exceptional customer service. They understood the unique needs and concerns of our residents and worked diligently to address them. Their friendly and approachable demeanor made them a pleasure to work with, and they consistently went above and beyond to ensure resident satisfaction. The attention to detail exhibited by the staff was outstanding. They conducted a thorough assessment of the damage, considering both the immediate and potential long-term implications. Their comprehensive plan and meticulous execution left no room for error, providing reassurance to both myself and our residents that the restoration process was in capable hands. Another aspect that impressed me was their efficiency and ability to work within tight timelines. As the GM, I understand the importance of minimizing disruptions for our residents, and the staff at First Onsite Property Restoration fully grasped this as well. They promptly mobilized their team, worked diligently, and completed the restoration project within the agreed-upon timeframe, all while maintaining a high standard of quality. In summary, I cannot speak highly enough of the staff at First Onsite Property Restoration. Their professionalism, expertise, commitment to exceptional customer service, attention to detail, and ability to work efficiently within tight timelines are qualities that make them an invaluable partner for high-rise condominiums. I wholeheartedly recommend their services and look forward to working with them again in the future.
Jul 31st, 2023

I had the privilege of having First Onsite at my property, for an unfortunate water related incident. I reached out to Dee and she quarterbacked the entire process. She was here and had the resident calmed and explained everything as her team gear up and got everything ready...once the "GO" was given they kicked into action and ensured that all water was mitigated, carpet that was needed to be removed was done so, and any drying (dehu) equipment was placed. I like listening to the explanations she gave to the effected resident, there were always checks on understandings, making sure they knew what was happening and about to happen....no car salesman quick speech thing with Dee! Her team rocked and made sure to keep the management team well informed so the Association and the effected's insurance carrier had all they needed, even before they needed it. I give her and the team at First OnSite 5+ stars. We panic in emergencies...they show up quick, calm us down, explain and take care of the situation with a quickness, they are awesome. Thank you for being there for us, we hope to reach out again soon....but only if there is an emergency lol. Martin Services: Flood restoration, Flood cleanup, Water removal, Flooring, Water damage-related cleanup & repair
May 18th, 2023

Our partnership with First Onsite Property Restoration stems from servicing our clients when a disaster occurs. Their professionalism from the initial call for assistance, to the mobilizing of their respective teams promptly, to addressing our client's situation in a timely and respectful fashion is one that provides us with the assurance and security needed knowing that our clients will be looked after in their time of need. We've had to call First Onsite for just about every job imaginable and not once have we been let down. No job has been too small or too large for the team at First Onsite. Special shoutout to Daira Carrillo for ALWAYS being available to take my call at odd hours of the night! In following up with our clients, things that have been appreciated are: -timeliness of response -courteous, respectful and informative team members -team members being professional and well skilled -consistent updates throughout the job -fair pricing -attention to detail We are very pleased and satisfied with First Onsites amazing team of professionals. They are a trusted partner and we would highly recommend their services. Services: Flood restoration, Mold inspection, Roofing, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Sewage cleanup, Painting, Fire damage cleanup & repair, Carpet cleaning, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration
May 5th, 2023