Maaco Auto Body Shop & Painting

Apr 6th, 2024

They were clear and informative about the process chosen to paint our car and good at updating us with new info received and let us know what options there were for us to decide on. The job looks great and completed within the time frame quoted. Our 2013 Rogue looks so refreshed and shiny.
Mar 28th, 2024

I was really hoping I didn't have to write a bad review but was left no choice as they are no longer answering the phones or emails. I brought my minivan in for a paint job in December. When I received my car back the paint job left something to be desired. Numerous smudges in the paint that were obvious even as I picked up the car in the rain. I showed the person all the problems and she advised me that I would have to come back in 30 days when the paint cures to have the spots fixed. It was very frustrating as we had already left the car there for over a week and now I have to come back in a month and lose the car for a few more days so that they can fix the errors. When I get my van back after the 2nd time bringing it to them in February, I noticed my car antenna was missing. Mark at Maaco looks at old pictures and verifies that it was there when I dropped off the car. I was told that they can't find the antenna and that they will order me a new one. I have followed up with them multiple times and I get excuses from we need to check with Alan if we can order a new one, to Kaylie is no longer with us and was supposed to order it. Now the newest excuse is that they mailed it last Wednesday? It's now the following Thursday and I haven't gotten it. I finally get through after several attempts and getting sent to voicemail, I was told it was sent back to them because of an error in the address. I decided to then drive over and pick up the antenna. When I try to install it, it doesn't fit. I was told by Mark that he would order another one and make sure it fits. After a couple days I decided to call to follow up to make sure it was ordered. I am then told by Mark, that his boss Alan told him that I can order it and then will reimburse me. Why I have to order it is ridiculous and two why didn't he call me to let me know? Obviously they are hoping that I will just go away. I ordered it and sent the receipt to Mark and of course I am getting no response back and have not received a check as they said they would do. I was trying to be understanding, but this is ridiculous. 4 months of disappointment from the group at Maaco by not doing the right thing. I have been very patient and given you more than enough time to fix your errors. If this review helps stop at least one person from using your company, than it was worth my time leaving this review.
Mar 28th, 2024

Mar 21st, 2024

2nd time for body repairs. Done in a timely manner and the staff is always polite.
Mar 19th, 2024