maui's north shore lookout

My husband and I had a wonderful stay here in the Hoku suite. It was spotless and spacious with a great private outdoor space. We loved our mornings having breakfast and coffee on the main patio (and with Josh always so welcoming and engaging, offering great tips for our plans for the day ahead). The area was quiet and beautiful and a perfect spot to head out for your days exploring the road to Hana and Haleakal. We definitely hope to be back!
Oct 27th, 2023

My wife and I stayed here for three nights on our honeymoon and loved it! The views are amazing during breakfast and watching the sunset. The property is very well thought out with multiple areas to sit and relax. The rooms are also very clean and updated. I would highly recommend staying here, you wont regret it!
Jul 8th, 2023

Stayed here for 4 nights as part of our baby moon. We had a wonderful time tucked into this serene setting up the mountain with beautiful scenery and great stargazing. We stayed in the Hoku room which was very clean and comfortable with lots of seating options indoors and out. They were really great about providing extra pillows so I could sleep more comfortably at 6 months pregnant. The included breakfast was always delicious and the staff were always such warm hosts. With only a few other guest rooms, we pretty much always had the pool and hot tub to ourselves. We were a very short drive from a beautiful forest to hike through and excellent dinners at Marlow and Thai Mee Up food truck. Also very close to Makawao town where theres a lot of great shops and restaurants. Cannot recommend this spot enough if youre looking for a special experience a little away from the resorts by the beach.
Jan 26th, 2024

We made our reservations months in advance of our stay in late October. When the fires hit Maui we reached out to be sure we could/should still come. North Shore Lookout was very clear they were open and ready to welcome us. And we are so glad we did! 30 years ago we stayed on Maui for our honeymoon in Lahaina. Had no idea what the up country of Maui was. This time we had a whole new experience. Not only to experience Maui away from all the tourist hustle but the North Shore Lookout was so much better than any hotel or condo. From the easy check-in with a welcome basket to the clean, beautiful room. Each morning the coffee drinks made to order including Expresso or latte and the delicious breakfasts was just perfect. The pool and tranquil grounds were just so wonderful to come back to after spending time exploring other areas of the island. Close to so many things to do from hiking to beaches. If we make it back again we would not even consider anywhere else to stay. Thank you for a lovely stay!
Oct 14th, 2023

1 Star As many already know, the chance to visit Hawaii can be a once in a lifetime opportunity. My girlfriend and I were scheduled to stay at Mauis North Shore Lookout in October. We have dreamed of visiting Hawaii for years and made the decision to stay here. We booked months in advance (May) to secure our spot and were eagerly counting down the days until our arrival. In August, deadly wildfires raged across Maui. This included the upcountry, where Mauis North Shore Lookout is located. The governments of Canada and the United States both advised travelers to avoid the area and consider cancelling trips to the island. We made the decision to cancel our vacation after consulting with friends and family, following the news, and advice from our government. We were able to cancel everything except our stay at Mauis North Shore Lookout. Mauis North Shore Lookout has a cancellation policy of 60 days prior to your arrival. We made the decision to cancel but were too late merely hours past the deadline. We had hoped that a mutual understanding or exception could be made by the owners. We had thought wrong. Our experience was an absolute nightmare. Emails unanswered for days and phone calls with messages never returned. We never received communications from Mauis North Shore Lookout regarding their situation until AFTER we had emailed. Our request to cancel was dodged at every opportunity. When my girlfriend was able to get someone on the phone, she was given a verbal agreement to cancel the reservation in full. Unfortunately, (days later) it was reversed because we didnt give enough notice. So where does this leave us? We lost our initial deposit (which is half the total cost of the stay) due to a situation beyond anyones control. We tried to do the right thing by cancelling. We booked under a completely different set of circumstances and just want out. I dont think visiting at this time is remotely appropriate. If Mauis North Shore Lookout wont work with you in a situation like this, then will they ever? Unacceptable customer service from a business that remained fully operational the entire time. We wanted to support locals, but after this experience it may be safer to stay with bigger chains so that you are better protected during your stay in the event of the unexpected. I do not recommend Mauis North Shore Lookout as a travel destination.
Aug 20th, 2023