West Hawaii Dental

Kindness and compassion live here
Aug 11th, 2022

Fast service they did a good job
Jul 21st, 2022

If I could rate myself as a dental patient, I'd be 2, maybe 3 stars. I grew up poor-- er, financially substandard-- and teeth were luxury bones that didn't get regular professional attention. Due to the shame and discomfort I associate with dental exams, I'm one of those terrible people who wait until it's a genuine emergency before even trying to book a visit. Alas, that emergency for me was today. After a week of ever-increasing agony from a tooth that broke long ago and had finally become infected, I called West Hawaii Dental on the off-chance that I could get seen. Serendipitously, they had had a cancellation and were able to get me in for just an hour later, even though I was a new patient. The receptionist was incredibly kind, friendly and patient with me while I stumbled through the paperwork and tried to produce my insurance information. I was unable to find my card, but she tried every way imaginable to verify it anyway. While she sat on hold with Delta, the sweet and sympathetic hygenist whisked me back for a quick x-ray. The dentist took one look and concluded that the tooth needed to be extracted, which did not surprise me. He got me an estimate immediately, and honestly it was much lower than I expected. I agreed and he got to work. The extraction process took about an hour and he was efficient, funny and compassionate the whole time. The emergency visit, x-ray, two numbing injections and the procedure itself cost a little over $300 (without insurance), which I thought was very reasonable. I am so very grateful for the treatment I received today at West Hawaii Dental. I have a few cavities the dentist noticed that will need fillilng at a later date, and I am looking forward to booking with them for regular cleanings too-- once I find my stupid insurance card, that is. Thank you to the entire staff for your professionalism and flexibility, you far exceeded the expectations of this 2-star patient!
Nov 17th, 2021

Took me in on an emergency and fixed the problem . I got just I wanted and needed. Great crew . I was impressed. Good Job all of you.!
Dec 3rd, 2020

Root canal on a 5 year old with NO anesthetics and no apology that they overlooked that part. Told me she was too unruly as he drilled in her with three techs holding her down. It wasnt until after I learned about the lack of even a. numbing gel or shot before he began his torture. Likable fella until I saw the whole gimmick they run... Unfortunately, its 8 years later and her tooth still wont come in. Dr Ault also told us she had 13 cavities She had ONE. No reprocussions or reprimand via the board over their licensing Funny my reviews continue to disappear! The one star is because the office was clean
May 8th, 2018