U-Haul Neighborhood Dealer

The lady at the window was incredibly rude to me and my friend. She tried to cancel my truck first thing in the morning after I was told I wouldnt be charged until I got there and now Im disputing with my credit card because shes overcharged me $50 because we didnt bring her a receipt showing that we had fuel even though the truck was completely full and wouldnt take any more fuel. We are fighting her on the mileage. Its been a dispute since the beginning do not use this company.
Jan 21st, 2024

Jan 9th, 2024

Didn't have my rental.
Aug 19th, 2023

I was hesitant to use this place from all of the reviews I read. After looking at my different options, I decided to roll the dice! I am so glad I did. The first person I dealt with was on the phone. She was full of sass. If one wasn't paying attention... her humor would come off as brash. It is sass mixed with dry humor. She had me laughing as she was giving it to me! In truth, she was giving the best options to save money (rent on Thursday vs. Friday, etc.). I was ready for round two when we picked up the uhaul, and it was a super sweet lady at the desk. She gave us all of the information and made sure we were tracking the need for a gas receipt for the return. The next day, we returned to find a different sweet lady. We left her the keys and she said she would follow up. When she followed up, everything she charged us for was what we were already tracking. No hidden cost or over charge. The staff were great. The truck was clean and ready. Location is great to, the gas station is less than a minute down the road. Super convenient for pick up, fill up and return. We had zero issues. As my wife said, it was our best Uhaul experience ever. This was our experience. I would rent there again!
Jun 6th, 2023

If I could give a negative rating I would. You can get storage elsewhere where the help is polite and helpful instead of the arschloch at the front desk at this dump. .
Feb 2nd, 2023