Equity Residences LLC Vacation Rental #275

The absolute best sunsets I've ever seen. Beautiful
May 26th, 2023

Sep 22nd, 2022

Beautiful views, Beautiful home, great location but the house has roaches!!! We understand that there might be some bugs due to the location but the house has a really bad infestation of roaches!! We sent a text shortly after arrival to Jill who was our island contact explaining that the roaches were bad and that one of our beds had not been changed as there was sand still on the sheets. She let me know that was unacceptable and they would send someone out to bring roach traps and change the bed. Well that never happened. I contacted her again stating that the infestation was unacceptable and that something needed to be done immediately. We had roaches in the bedrooms, crawling all over the toilets, they were everywhere in the kitchen, One night we killed over 30 in the kitchen alone. Jill stated that she is not sure what she can do as pest controls are short handed. REALLY??!!??!! The cleaner did come out confirmed that there were roaches and clean the whole house, took things out of the cabinets and wiped it down, She went to the store to buy a powder to try to kill them. Needless to say we still had roaches!! It was absolutely disgusting. We all left our suitcases zipped and outside when we came home because we were afraid we might of brought them back with us in our luggage. The owners and management company have a real problem that they need to deal with and not make excuses regarding bug companies. We have video and pictures that I wish I could upload. Beware on booking this house unless you like roaches that are everywhere!!!! I tried to upload the videos but it will only let me do pictures.
Sep 25th, 2022

1. Online Description of King Bedrooms with en-suite bath was initially inaccurate. I brought this to the attention of Equity on arrival (Jan 30th), their response was no-one else ever complained. They updated the data on the Airbnb profile Jan 31st. 2. Towels generally (face cloth and shower) were stained, discolored and spotted. 3. Pool Restroom had debris and hair from previous occupants cleaned after 4th night. 4. 1st floor shared bathroom has mold on showerhead never cleaned. 5. Bed Linens had debris and hair on (sheets & bed covers) on arrival. 6. Refrigerator had a foul odor that would fill the kitchen when you opened it. This odor was reported on day 1 (Jan 30th) an never rectified. 7. 2nd Floor queen room had a foul odor reported day 2 never rectified More to come...
Jun 15th, 2020