First Hawaiian Bank Kahului Branch

horrible, awful, unacceptably bad bank experience. i opened an account. it was not possible to do external transfers. i called and was told someone would reach out to me. that never happened. a few weeks later, i got the ATM card. the ATM card would not work, and multiple phone calls trying to reset the PIN was a huge waste of time. every phone call to the bank took over an hour, and i was never able to access the money i opened the account with. i set an appointment to close the account, because i dont have time during business hours to stand for an hour in their teller line. i got here at my appointment time and was told i couldnt be helped via appointment as was directed to stand in a line of 15 people in order to close the account. horrible experience and epic waste of my time. highly recommend not banking here, its outdated, slow, and their processes dont work. not a good institution to trust money with.
Sep 25th, 2023

I do not recommend this bank,sometimes I got overdraft fee for $60.00 its just stupid and scam.
Sep 1st, 2023

If I didnt have to do my elderly parents banking for them I would NEVER come here. Why is there always such a LONG wait to see a teller. Today, I stood in line for 35 minutes with only 5 people ahead of me! 4 tellers, 2 in training, 1 just sitting there with her window closed doing NOTHING, no joke! And the last one seeing customers and moving in slow motion. I would be more understanding if there wasnt always such a long wait, but not a chance. Every time I go there its a long wait. Insane.
May 8th, 2023

Dec 27th, 2022

I had ove 10000 in fraud and they refunded it then without contacting me or anything they took it back out then I had to prove ot was fraud again. Absolute worst bank in Hawaii!!!!! Do not bank here!!!
Jul 2nd, 2022