Best of Hawaii Tours and Activities

DUE to COVID my trip was cancelled! This crappy place told me many times hey would refund my money..NEVER DID!! Multiple phone calls and I EVE went back to Hawaii in Jan 2023 and went to the ADDRESS on website and IT DOES NOT EXSIST!!!! I called the phone number and the lady said oh we work from home and I cant give you your money back! THIS PLACE IS SUCH A SCAM!!!!!!! You get the same price by booking directly from activites!!!.
Feb 24th, 2023

Due to COVID - I had to cancel my trip to Hawaii. I had reached out thru email, phone and text and the company stopped responding to me after the first of two attempts. In total I spent over a year reaching out to company 10+ times. I had begun to lose hope in receiving a refund or even rescheduling but I had found the Department of Commerce and Consumers affairs (DCCA) of Hawaii. I reached out to the DCCA and they were able to help me and contact the company on my behalf. I was able to finally able to receive a refund. It is a shame when a customer has to rely on government intervention for assistance. Please avoid and beware when booking with this company. This whole process took my months to resolve. In response to the company's message - there was no attempts made to contact me in regards to getting my mailing address. In fact, I had sent multiple texts, phone calls and emails and never received a response. The only reason I received a refund was due to the intervention of the DCCA. I have receipts of all my correspondence and can prove that no one from your company ever reached out. Please do no lead other customers astray with your false allegations. I am simply trying to assist others who are having difficulty reaching your company just as I did.
Aug 18th, 2021

Scam . the refused to refund my 1800 after my trip was cancelled due to covid last fall. I called repeatedly for approx 10 weeks and finally they stopped talking to me. I got my money back when I filled a frad complain with my card holder (visa) use there own policy against them .
May 19th, 2021

Mar 26th, 2021

Feb 24th, 2021