Hawk Health LLC

Tried to make an appointment called 3 time. No call back... no email... nothing... This is a follow-up to my earlier post. Still no contact from the office person. Can't even leave a message. So I left one on the prescription voice-mail. Doesn't anyone answer the phones? Might have to go to a new doctor
Jan 3rd, 2022

Please save your time and whatever you do DO NOT go to this practice. First of all the secretaries have no clue what is going on and can barely make an appointment for you, let alone refill a prescription. Then the "office" is a run down dirty make shift shack that can barely be called a Dr.'s office. Every time I come in to see a provider it is a new Nurse Practitioner, I have not seen the same provider twice and they often times have to look up on google what the diagnosis is. This place is dirty, incompetent, and should not be providing care
Apr 23rd, 2020

Interested trans patients may like to know that they are very helpful with HRT (teach you how to do self-injections in the office, order labs, and are informed consent). The nursing staff is all very friendly and respectful and help to get you organized for surgeries. Dr. Hawk is fantastic as well, both with LGBT+ things as well as as a regular PCP. Great bedside manner. Genuinely nice person. If I could rate the secretarial staff separately, I'd definitely retract a couple of stars. I don't know if they're just overworked or what but they're really not on top of things. For example, I've had them turn me away for paperwork without reading/understanding what the form was, only for someone else to take care of it when I asked again (I don't know names, but there's one woman there who's good). Still perfectly nice people, but normally I wouldn't even comment on this and it's so bad I feel like I have to warn new clients not to judge the clinic based on this alone.
Nov 15th, 2018

Very disappointing! I was scheduled for an appointment at 10am with the nurse practitioner on Friday 07/28. I arrived 15 mins early so I waited in my vehicle until about 9:50am. I went to the office and they had just unlocked the door. When I entered and signed in, the receptionist confirmed my name and ask if my appointment was with the nurse practitioner Michelle (think that's her name). After saying yes to her question she stated she received a call from her about 5 mins before I got there that she was stuck in traffic in Pearl City and it wasn't moving. Now why would you be stuck in traffic when you should have already been in the office preparing for your appointment. They had no courtesy to inform me by phone about running late, so does this give my a $50 no show credit since this is their no exception rule now? Then the receptionist asked If I would like to wait for the nurse to come in but couldn't give an approximate time. Who has the time to sit and wait around for an appointment?! Then they have no courtesy to call me and apologize for what had happened. I guess if this is normal operations, you wouldn't make any effort to apologize since it's normal practice. Very poor service and this comment comes from someone in customer service.
Jan 14th, 2018

Dr. Hawk has gone above and beyond to help the LGBT community on Oahu, this clinic is the one place I feel completely safe in. All the employees are extremely helpful and friendly.
Oct 9th, 2017