Urgent Island Restoration

I recently had the unfortunate need to call Urgent Island Restoration for a toilet leak, and I cannot express how grateful I am for their prompt and exceptional service. They were on site within 90 minutes of me placing the initial call. Aleks, went above and beyond in walking me through the entire remediation and disinfecting process. His knowledge was evident, making a stressful situation much more manageable. He patiently explained every step of the process, ensuring that I was well-informed and comfortable with the procedures being carried out. Thank you, Urgent Island Restoration, for turning a challenging situation into a manageable and well-handled experience.
Feb 28th, 2024

Had our whole room and bathroom flood with sewerage water. Called up Urgent Island Restoration and Kaulana came out quickly to do an estimate. He was very professional and worked quickly with our insurance to get the work going. I then met with Sal who helped me pick tile and walk me through the process. He was readily available via text whenever I had questions or concerns. Called me with updates everday! I absolutely LOVED the communication and kindness with this company!!! Then came the time to do the work. Demetrio.. Brandon and Dave did an AMAZING job! Above and beyond amazing. Words cant explain how happy I am. I didnt worry one bit during the whole process. They worked quickly but very efficiently! They were very kind and respectful with my house. The way they explained things to me and talked to me was very professional, kind and put me at ease. I dont think Ive ever worked with a company that was this idk PERFECT. Literally from beginning to end perfect.
Feb 23rd, 2024

I recently had the pleasure of experiencing outstanding service from Urgent Island Restoration. I was impressed with their professionalism, efficiency, and exceptional workmanship. From start to finish, they went above and beyond to restore my home to its former glory after a disastrous water leak incident. The restoration team was prompt in responding to my distress call. Leilani was there to help me with insurance type questions and understood the urgency of the situation. on to detail were truly commendable. Chuma
Feb 3rd, 2024

Best service ever! Found the problem and fixed it.
Feb 2nd, 2024

We started the New Year with an unexpected water leak and damage from our upstairs neighbor in our condominium unit. We contacted our neighbors to take immediate action to resolve this situation. Our neighbor called in a plumber (535 Plumbing) and discovered there was a pinhole leak that has been ongoing for at least the past month while we were away on holiday vacation. The plumber was part of Urgent Island Restoration and he quickly found and fixed the leak. He recommened we contact the company to address our unit's resulting water damage. As it turns out, Urgent Island Restoration (UI) is a one-stop-shop for water and fire damage remediation, restoration and renovation. We were able to make just one phone call to get assistance and make us whole again. After notifying our condominium's resident manager about the issue since damage also affected the outside corridor wall from our unit, my husband called Urgent Island Restoration. Urgent Island Restoration sent a project coordinator, Kaulana, immediately. He came with another worker who used a moisture detector and visual inspection to determine the extent of the water damage. We were saddened to find that the water had seeped under our bathroom's less than 3-year-old luxury vinyl plank flooring and about 75% of the interior drywall including the entire ceiling. Due to the long period of time that had passed (more than 72 hours) before the slow water leak was discovered, Kaulana advised we'd have to go through a standard water damage protocol to address possible mold contamination. Kaulana, who was our single point of contact, developed the estimates and all the necessary paperwork to get the process rolling. He also coordinated the work crews. Within a week, a two-person team, David (foreman) and Tim showed up to set up a portable contamination tent, dehumidifiers, and air scrubbers while removing all of the wet building materials. Our place looked like a scene out of the movie Contagion for a week because that's how wet our bathroom was. Urgent Island Restoration coordinated a hygenist (Pono Environmental) to take air samples after a few days of drying out our bathroom. Meanwhile, David worked on the outside of the common wall to remove and restore it to its original structural integrity and appearance. While chatting and watching David safely demolish, remove, and restore our bathroom and hallway, we were impressed with his meticulous attention to detail, quality, reliability, and politeness. He also took photos to document the work progress. We would have total access to these photos should we need them for billing or insurance purposes. While David worked, we met with Leilani at the Urgent Island Restoration home office to select new flooring and bath tiles to complete the restoration. We were advised that is better to install porcelain tiles directly on our subfloor slab to preclude possible future water damage. It has been about two weeks since the mitigation and remediation process started, and we're ready to begin the restoration & renovation work of our bathroom through Urgent Island Restoration. We liked working with this "one-stop-shop" as they are fully certified or licensed professionals. They are efficient and caring about one's health, safety, time, and property aesthetics. They do it the RIGHT WAY, NO SHORTCUTS.
Jan 30th, 2024