Hawaii Pacific Dental Group, Inc.

I chose not to get work done here because when calling with simple and basic questions, I was met with rudeness and sarcasm from Andea. That's fine, there are a million dentists to choose from on Oahu!
Feb 10th, 2024

Dec 5th, 2023

Excellent professional group of people. I always receive positive and caring service from everyone at the Hawaii Pacific Dental Group.
Dec 3rd, 2023

I had a great experience at this office! I have had other dentist offices try to upsell me on procedures or unnecessary work, but they walked me through everything very clearly and took great care of me. Andrea especially is thorough and friendly and down to earth. I was having some gum issues after not being able to get a cleaning for a couple of years (covid + babies), and they did a total reset for me. I couldn't stop smiling yesterday!
Aug 24th, 2023

A Regrettably Disappointing Dental Experience I would like to share my experience at this dental office, which was far from satisfactory. My expectations of quality service and thorough dental care were unfortunately met with an alarming level of disregard and unprofessionalism. Upon my first and, regrettably, last visit, I was hoping for a thorough teeth cleaning which should have been conducted with utmost precision and care. Sadly, the dental hygienist was done within a mere 16 minutes. The brief procedure seemed perfunctory and incomplete. My teeth were scarcely scraped, and the supposed polish barely made contact with them. It was the most inadequate cleaning I've ever experienced, and it left me questioning the integrity of the care provided by this office. What added to my concerns was the omission of an ultrasound and fluoride treatment. When I queried about these standard procedures, the hygienist responded with vague and unconvincing excuses about these equipment being in the other room. It seemed to me that she was in a hurry to complete both our procedures within an unrealistic timeframe of 40 minutes. However, what truly disappointed me was the reaction I received when I voiced my concerns. Instead of addressing them in a respectful and understanding manner, I was met with an unpalatable attitude. I was made to feel as if this was my first visit to a dental office and they had rendered an exceptional service. This lack of accountability and dismissive response made the experience all the more distressing. Dental care is a serious matter, and I believe patients should be treated with the respect and care they deserve. This visit was a stark reminder of how important it is to choose a dental office that values its patients and upholds the highest standards of dental practice. Unfortunately, this office was not that place. I hope my experience serves as feedback for the office to improve its service and for future patients to make an informed decision.
Jun 30th, 2023