7-Eleven

Miracles happen. I dont know if I dropped my wallet inside Nuuanu 7 Eleven store or outside, but the cashiers at the store had it with everything intact! 5 stars!
Nov 18th, 2023

Oct 26th, 2023

False Advertising and Very Poor Customer Service. I messaged the Honolulu Corporate office that I would be posting in social media. Last Sunday, I drove to this branch at 6am in the morning to purchase energy drinks. Within the refigerated displays, I noticed a posted sign indicating that there was a sale of 2 cans for $6 on a particular brand. I selected 2 of this brand, then proceeded to the point-of-sale counter. There were no cashiers, so I waited a moment. A cashier noticed me. After an awkward silence, I initiated a formal morning greeting. At least the cashier replied, then rung up the items. The resulting total was more than $7. With an initial shock, i stated that the sign says its 2 for 6. The cashier immediately responded, "That's what the register says." Quite peculiar that this is the only 7-11 branch that lets the cash register determine executive decisions. This branch happens to be the one attached to the 7-11 Honolulu corporate office. I paused. Then the cashier said, "So, no need then?" (Notice I express that "the cashier said" -not asked). After a secondary shock I replied for the items to be placed back since I had chosen them for being on sale. At the other 7-11 branches that I visit few times every week, the cashiers always went to double check the sign posted. I have even had cashiers honor the sign even if it recently expired. I walked back, removed the sign, crumpled it, and left it on the front counter next to a person im hoping was the supervisor on duty. I"m a manager in sales overseeing 30 employees. If a similar incident occurred, i would have ran out, greatly apologized, and even offered a discount. So far, i received a message from 7-11 corporate saying sorry for what i experienced, and that my feedback would be relayed to Operations. Not even a coupon or gift card for the trouble. I wasted my time and effort (got up to wash, prepare, and change my clothes) and fuel to visit this branch only to walk out empty-handed due to False Advertising and Very Poor Customer Service.
Oct 13th, 2023

Great
Aug 6th, 2023

Jul 25th, 2023