Fighting Eel - Downtown

Love the selection and variety of styles.
Jan 8th, 2024

My 1st time experience at your Kailua location was so amazing!!! Mia provided such personalized care and attention to help me find the style and fit I needed. What really caught my attention from the beginning was that Mia took the time and returned my call when I didn't even leave a message. It really showed me that I really mattered. I left the store feeling like I had a great new friend, too. Mahalo nui loa!!!
Aug 23rd, 2023

Cute clothes and things but the customer service is horrible. I wanted to see a onesie that was in plastic, I asked if I could open it to see the size. The lady who helped me was like no. Um okay I can't just slide it out and fold it back up? So I bought it and opened it right there to make sure the size would work, and figured I could return it on the spot. It was one of the plastic bags (talk about not eco-friendly) that is folded with sticky so very easy to open and clothes. Also there was just my friend and I shopping at that time and three sales people so it wasn't like they were slammed. Maybe I'll try another location but other reviews indicate that customer service is poor at every location, sad.
Jun 18th, 2022

I used to shop at fighting eel a lot. Like I've spent thousands of dollars at their locations over the years and even bought Ava sky when it was sold at Nordstrom years ago. Over the years, I've kind of migrated to other local designer stores like Manaola and Mahina Made.I would say I go to the Kailua location the most. I rarely find myself downtown, but today I was waiting to pick up a friend and thought I'd check out the larger selection at the downtown location since I had time to kill. I was also looking for some new dresses for an upcoming summer Europe trip. After finding steeet parking (there is no lot), it was awkward to walk up to a locked door. When I saw that it was locked, I then read the sign on the door saying it is locked during business hours and they will open it for you to come in. This seems like a fire violation. I'm pretty sure businesses shouldn't have locked doors during business hours in case of... you know, a fire. Since I was wanting to do some damage... I wanted to like touch the material and go through the racks, and I had just finished an iced tea, I asked very nicely if there was somewhere I could throw away my empty cup. Lol. The sales girl said no. They don't take food trash. Lol. Wtf. I had to ask to be allowed to be let out. Unfortunately, I don't think I'll be back to this location. I'm a little concerned for my safety and I think it's just poor customer service not to have trash cans haha. Ridiculous.
May 20th, 2022

Adorable array of clothing, and friendly staff. Were quick to offer me the option of having my clothing selections hung up in one of the dressing rooms. Was the first FE location I visited and, from there on out, I was hooked on FE.
Jan 16th, 2022