Basic Auto Collision Team

Worst experience ever. Basic had told me the wait for my parts would be a while because I have a brand new model vehicle. I understood and was fine with waiting a few months. It is now 1 year later and they never fixed it every time I would call they would say they have to call back and that the part was still on back order until they finally just stopped calling back.This customer service is terrible and I would highly recommend not using the shop.
Feb 24th, 2023

Feb 9th, 2023

Absolutely fab communication/ detail oriented / friendly / happy with their work. !!!!
Feb 6th, 2023

Please don't come here! The local insurance company send me here for an assessment of my car damage after I was hit. First impression: a lady came out with a super arrogant and aggressive attitude. She never let me talk, kept interrupting me, and tried to challenge every word I said. She was the rudest and most disrespectful person I have ever dealt with. I don't understand why this person is in business. She kept saying how many decades she is in this business therefore she knows the best.
Jan 19th, 2023

I have a GEICO estimate dated Jan 15, 2023I went to see Christine HOShe didn't even bother to look at it at the beginning.VERY VERY VERY POOR PMS PISS POOR BELLIGERENT ATTITUDE AND AGGRESSIVE BEHAVIOR I got scolding because she said someone worked on it. NO CUSTOMER SERVICENOTHING BUT GHETTO ATTITUDE, and NEGATIVE DARK ENERGY.Christine would do well in a communist dictatorship.I read people well as I have trained and somewhere sometime in her childhood or adult life I sense misery and despair. Money does not make this type of person happy. This is pure evil and Satan would be happy.BEWAREI went in based on a referral but no goodIn fairness businesses can reject to do work and I understand that.She needs to step back and take a vacation. I checked business registration and she's the owner. Bad luck coming. what goes around comes around.Thanks for reading
Jan 23rd, 2023