First Hawaiian Bank Hilo Branch

They allow walk in business employees to cut the line like their time is more valuable than the rest of ours is. I go on my lunch break from work and really resent this. Extensive lines, 2 day or more wait to get an appointment with anyone.
Nov 20th, 2023

Nov 10th, 2023

One of the ATM machines was not working, and they did not give me back my cards. The bank was already closed and the staff I called on the phone werent of any help (not even security). The lady on the phone was just like well put a block on your card and theyll help you tomorrow. So basically if the ATM machine was going to start working again they would allow someone to steal my card?! How very convenient. This bank needs to be held accountable for things that happen when theyre closed. The app also needs to notify people of what theyre spending and what they earned so that there are no surprises when they check their account. They also need to work on their security system so people dont have to keep changing their PIN.
Oct 26th, 2023

Terrible service and ridiculously long waits.
Oct 20th, 2023

Service not good. You are going to wait a long, long, long time to speak with anyone either in person or on the phone. There are great customer service reps in the branch, but they are difficult to see. And please, forget trying to contact them by phone. You will be a hold prisoner for a long, long, long time. I'm done with them. Waiting now on hold for something that is obviously their fault. The first person couldn't figure it out after 20 minutes on hold so now I'm at seven minutes so far waiting for the second person. I expect to be disconnected any minute.
Oct 3rd, 2023