Vision Stairways & Millwork

Jan 28th, 2022

Premium price, not premium service. Really rough experience all around...several weeks later we end up with a 2-3 star (out of 5) result. I gave 1 star here because we gave them opportunities to make it right, but they never have. Jim and Wendy are nice folks, but this was a really botched job. Handrails are not set properly and shift. Staining and clear coats are uneven and missing in some areas. The guy they used to do the work took several weeks for what was supposed to be a few days...it was awful. Same guy dropped tools on the wood floor below and that repair job is also still visible...if there was a half star selection, I probably would have selected that.
May 17th, 2020

Had stairs put in Spring of 2022. Shortly after install we had some shoe pieces (if that's the proper term) come loose. I reached out to Wendy who said they would take care of it but didn't come out. Then more came loose, I reached out again, and Wendy said they would take care of it but did not. Then a few of our spindles began rattling. I ,again, reached out to Wendy who said they would get us in the calendar but I reminded her I have reached out before and I heard excuses about how busy they are. I reached out last week (Monday) to talk to the manager to be told Wendy is the owners wife and she would pass the message along to Wendy... and here I am 9 days later with still no response and it has been just about a year since I first contacted them about our issues.
Mar 28th, 2023

Drives recklessly
Jun 27th, 2019

I could not be happier with the quality and customer service that I received from Vision Stairways and Millworks! They treated me with absolute respect and kindness! I am thrilled with the quality of my new stairs! #loveit #visionstairwaysandmillworks #qualitymatters #customerserviceatitsbest
Apr 30th, 2018