Massage Envy

Taylor is the best when it comes to facials.. Ida P takes excellent care of my poor achy joints & muscles.. Precious is awesome in customer service & greets everyone with a smile..
Dec 10th, 2023

Nov 24th, 2023

So let me start by saying I was excited to get a massage, and the staff spoke very highly of the masseuse (Tina Marie) that was assigned to us. Needless to say this was a complete waste of my hard earned money, and silly me for dragging my husband along for the ride. 1- We are asked to arrive early to fill out forms okay no problem our appt was for 12 noon so we arrived at 11:45 it took 10 mins to fill that out, ok that was done, 2- We were escorted to the back to wait for the masseuse to come get us okay fine we waited, (looked at the time it was 12:10pm) they came to get us and walked us to the room to get underdressed and prep for the massages, mind you I said it was 12:10pm at that time, we get on the table we were asked what area should they focus on we both explained the areas and they both said okay no problem! That's when the problems began I received a pressured lotion down, she did not massage anything, she was applying so much pressure that I asked to ease up some she lighten up & continued to lotion me down, I asked was this a warm up, I ask if she was offended because it got worst. 3- My husband gave specifics on where he would like to be massaged and his masseuse did the opposite of what he requested, he stated that he wanted his lower back massaged and she focused on his legs and feet it was the worst ever, let me not forget to mention that WE DID NOT GET THE FULL HOUR WE PAID FOR! if they started after 12:10 pm please explain how was the massage over at 12:50 please make it make sense because the las time I checked one hour is 60 minutes! After they both stopped before our one hour was over they had the audacity to ask how did we feel? We felt worst leaving than we did when we came in, by far the WORST MASSAGE EVER! The front desk assistant seemed offended that I said that the massage was horrible! I told her mediocre at best and she made a face as if I offended her, when in fact I was offended that I spent my money and time on those so called massages! 4- I have never been massaged with lotion by a professional so I was totally confused, my husband give better massages at home with essential oils that helps to relax. The icing on the cake was would you like to leave a tip and when we declined the receptionist looked at me as if I committed a crime! The crime is this place being opened and them claiming that they give massages, what they give is a lotion down so STAY CLEAR FROM THIS LOCATION FOR SURE! I was VERY VERY DISAPPOINTED WASTE OF MONEY & TIME! Don't know about other locations but WOODSTOCK IS A NEGATIVE 1 STAR FOR ME!
Mar 1st, 2024

Absolutely the most rudest experience Ive ever had. Tried to call and cancel my massage at this location only to be told that they would take 50% of my already paid for massage, if I canceled. Only for me to drive 45 minutes out here and be told that they cant see me due to me being pregnant (this was known before I arrived), because in a very smart ass remark she told me she (it was called Tina I think) doesnt do prenatal, when my massage had nothing to do with pregnancy, it actually was for my neck and shoulders for an unrelated pain. And also told her it was approved by my doctor since I wouldnt voluntarily do something to hurt my pregnancy. Her attitude was terrible and very much matched their very unprofessional look. Not to mention I came with my mom, so had to sit in their waiting room until she was finished with her massage, where the therapist went to talk badly about me until she seen me sitting there. Do not recommend and will never return.
Feb 14th, 2024

I have been a loyal customer of Massage Envy for a year. When I signed up my membership cost was $60. They automatically renewed my membership and did not contact me to inform me of the $15 price increase since I had initially signed up. Due to this increase I decided to cancel. A payment was pending for the $75 charge on the day I went to cancel. The payment processed the next day into my bank account. I was told when I went in to cancel that I would be refunded the $75 and that it would take 10 business days as they had to send my cancellation into corporate. It has been 15 business days. I contact them about the payment not being refunded only to be told that I would get a call back from the manager the next day. I never received a call. I called again today to ask when I should expect the refund only to be told I would not be receiving the $75 back despite the fact that when I called asking how to cancel I was told BOTH over the phone and in person (when I had to go into cancel, because you cant cancel via phone) that I would receive a refund within 10 business days. When I asked the woman I spoke with on the phone why I was told Id be receiving a refund then if they now decided not to do that she rudely goes I dont know. I wasnt the one that spoke to you. I asked for corporates number and contacted them. 10/10 do not recommend this location due to the customer service I just received. I will be using the remainder of my credits from my membership at the Canton Massage Envy as they know how to respect customers.
Jan 11th, 2024